Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sean McCallum

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Configurations position. Ready to help team achieve company goals.

Overview

25
25
years of professional experience

Work History

QC FINAL TEST TECHNICIAN

PACSTAR COMMUNICATIONS
05.2016 - Current
  • Apply pre-defined Network
  • Device configuration.
  • Execute automated scripts and manual test scripts. Perform Mechanical inspection for defects.
  • Verify Manifests/Packing lists against product contents. Update manual test scripts as needed. Report defects to supervisor.
  • Present quality status to Production and Quality teams. Execution of the responsibility levels maintained in PacStar products.
  • Test and Evaluation of incoming product cables and other components. Use of multi meters and DC Loaders to evaluate performance.

Oracle Electromechanical Assembler

Oracle
01.2010 - 01.2015
  • Increased efficiency by maintaining a clean and organized workspace, ensuring easy access to tools and materials.
  • Completed projects ahead of deadlines through effective prioritization of tasks and efficient time management skills.
  • Supported company growth through cross-training in multiple departments, increasing flexibility and adaptability among team members.
  • Assisted in training new employees on best practices for electromechanical assembly, contributing to overall team productivity and knowledge growth.
  • EXADATA Server Assembly:(2010 to 2015) Check the ELECTROSTATIC Discharge on my shoes and wrist strap, get clearance and sign off on ESD LOGBOOK. Log on to the Sunray Desktop Computer with Linux software. Check the product report spreadsheet for server builds in the queue.
  • Once in stage, the build is classified into Run sequence through Oracle Business Suite software. Special instructions are reviewed. Review list of materials. Push non-serialized components to remove from the build queue.
  • Scan each server node 1 U or 2U, power distribution units and network components into Oracle Business Suite with MAC addresses. Once all components are scanned into the system and installed into the server rack, a visual mechanical inspection is performed. If approved, the server is moved to the Cabling Department. Once cabling is completed the full server is moved to test. Any failed server node or component request from test in handled in a timely manner, failed server node or component is replaced by assembly with proper asset tracking and material transfer to proper department for return to vendor for replacement or repair. This is all tracked by using Oracle Business Suite Software.

System Administrator

Portland Public School District
01.2005 - 01.2008
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Provisioned new software and hardware for use, following established security policies.
  • Drove continuous improvement of IT governance processes.
  • Diagnosed and executed resolution for network and server issues.
  • Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
  • Performed network security design and integration duties.
  • Established network specifications and analyzed workflow, access, information and security requirements.
  • Responsible for all problems and errors related to software and hardware issues. Interacted with teachers/ onsite staff on a support level.
  • Installation of new Operating Systems for the middle schools within the district.
  • Upgrading staff, students and Teachers PC's to Novell Client and GroupWise Email software packages.
  • Saving all critical data to on site server for each teacher and staff.
  • Restoring data to desktops after installing new operating system.
  • Mapping of network printers on web-based I-Print, consulting with teachers and staff after install of new OS and components. Wireless and WAP set up of mobile labs for use in lab environments.
  • Closure and escalation of trouble tickets in Remedy Software, if System Admin cannot resolve issue over the phone or by field visit to client, it is escalated to the proper department, Network issues to Networking, replacement of warrantied parts and PC's by CTL computer group are set up for vendor repair or replacement and are re-deployed to client System Admin closes out ticket once all issues are resolved and the client is satisfied with THE END result.

IT Support Specialist

EMC Corporation
08.1999 - 01.2005
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Configured hardware and granted system permissions to new employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Configured and tested new software and hardware.
  • Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff.
  • Created user accounts and assigned permissions.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
  • Installed, configured and maintained computer systems and network connections.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Developed and implemented preventive maintenance procedures.
  • Used ticketing systems to manage and process support actions and requests.
  • Answered questions and provided information to customers about new software or hardware.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
  • Monitored systems in operation and quickly troubleshot errors.
  • Identified potential areas of improvement in IT infrastructure through regular audits and made recommendations for enhancements accordingly.
  • Responsible for all problems and errors related to software, hardware, network & server issues. Interacted with domestic and international employee's implementing problem tickets using problem ticket software.
  • IT Help Desk Coordinator: Full IT technical support for site & remote employees connected to a secure network.
  • Monitoring of performance of entire network. Created trouble tickets from help requests gathered via e-mail or the telephone. Routed tickets to the proper queues. Creation of new hire Unix accounts.
  • Expedited all new hire and termination accounts. RESETTING Unix passwords. Creation of exchange e-mail boxes, alias & distribution lists. DNS & host name entries. Data entry for web-based employee contact search page.
  • Posted café menu to intranet web page.
  • Project Management: Helped implement 2 separate software packages for help desk ticket creations.
  • Business Development: Worked closely with human resources, facilities and telecom departments to STREAMLINE the new hire processes, internal employee office & cube moves.
  • Generated manuals for new hire procedures and set PC purchasing standards. Training of all new help desk technicians.
  • Client Interaction: Primary contact between internal clients, system administrators and numerous departments.
  • Pinpointing and expediting all time sensitive help desk tickets.
  • System Administrator/Desktop Support: Ghosting of Dell desktop PC's, Dell laptop PC's, IBM laptops,
  • CONFIGURING laptops and desktops for upgrade purposes & new hires. Install of software upgrades and PC performance diagnostics. Investigation of software and hardware problems.
  • Trouble shooting of network printers and file print servers. Testing & diagnostics of remote access software and hardware.
  • Addition of laptops & desktops to back up software and servers. Addition to active directory for naming convention.
  • Worked closely with Dell support for hardware failure issues on PC's with warranty coverage.

Education

GED -

Santa Cruz Adult Education
Santa Cruz, CA

Skills

  • Critical Thinking
  • Sample Testing
  • Lean Six Sigma
  • Materials Testing
  • Functional Testing
  • Instrument Calibration
  • Attention to Detail
  • Control systems
  • Performance monitoring
  • ISO Standards Compliance
  • Quantity Verification
  • Product Testing

Timeline

QC FINAL TEST TECHNICIAN

PACSTAR COMMUNICATIONS
05.2016 - Current

Oracle Electromechanical Assembler

Oracle
01.2010 - 01.2015

System Administrator

Portland Public School District
01.2005 - 01.2008

IT Support Specialist

EMC Corporation
08.1999 - 01.2005

GED -

Santa Cruz Adult Education

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Sean McCallum