Sean McDonald
Penfield
Summary
Motivated, experienced customer/client sales and service professional with over 10 years of customer focused support; both in-person and remote. Recognized, by management and customers for providing exceptional support, and problem resolution, including billing, scheduling, and defective products. Safety and security minded; asset protection certified. Technically proficient in Microsoft and Apple operating systems, MS Office suite, database applications, point-of-sale (POS) and inventory management systems. Team leader with outstanding communications skills; works best in a high energy fast paced environment.
Overview
13
13
years of professional experience
Work History
Sales Associate
Audio-Video Corp.
01.2024 - 04.2025
- Responsible for managing existing accounts as well as obtaining new clients. Managing the sales experience for their needs.
- Exploring the clients needs for the particular space, and working with the engineering team to ensure the needs are met.
- Maintaining a positive relationship with each of my clients to ensure future business.
Manager
Best Buy Co. Inc.
05.2017 - 12.2023
- Responsible for actively managing the design, sales and installation of custom consumer electronics. Key responsibilities include:
- Driving a positive customer experience by building relationships and providing unique custom solutions in response to customer needs.
- Managing custom installation projects, including new builds, ensuring accurate, on time and on budget delivery.
- Conducting on-site customer visits, collaborating with architects, construction supervisors and trades people.
- Coaching, mentoring and training new associates.
- Developing client proposals and approving final scopes of work.
- Engaging with and presenting to district level management.
- Rochester, Buffalo & Albany, NY
Front End Supervisor
Best Buy Co. Inc.
04.2015 - 05.2017
- Worked with company leadership to ensure exceptional customer service while achieving business revenue, margin, and operational targets. Participated in employee interviews, scheduling, and performance reviews. Key responsibilities included:
- Utilizing experience and product knowledge, to provide subject matter expertise to various departments addressing new product integration, product pricing, and inventory controls.
- Providing ongoing coaching, training, and motivation to team members.
- Resolving escalated customer service issues in-person and remotely.
- Facility “key holder” – 24x7 open/close/incident response responsibility.
Sales Supervisor
Best Buy Co. Inc.
10.2013 - 10.2015
- Responsible for supervising 18 sales associates, including training, scheduling, and conflict resolution. Supported and communicated to the sales team, on the direction provided by company leadership; implementing action plans, monitoring business results, and ensuring the execution of goals.
- Recognized as #1 performer (% to budget) April 2014.
Part-time Sales Associate
Best Buy Co. Inc.
10.2012 - 10.2013
- Primary responsibilities included:
- Recommending the appropriate technology products and solutions for each customer.
- Acting as a brand ambassador.
- Assisting customers with their purchases, returns and exchanges.
- Maintaining merchandise and ensuring that the department was clean and stocked.
Education
Associates Degree - Cinema and Screen Studies
Monroe Community College
01.2012
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Verbal/written communication
- Decision-making
Objective
To begin my transition from a successful sales career into the field of nursing by pursuing the education and experience needed to provide compassionate, hands-on care in a role that fulfills my calling to help others.
Personal Statement
After a successful career in sales, I am beginning the journey toward a career in nursing-a path that aligns deeply with my passion for helping others in a meaningful, hands-on way. My background has equipped me with strong communication, organization, and problem-solving skills, all of which I am eager to bring into the healthcare field. This transition reflects not just a career change, but a personal calling to make a real difference in peoples lives. I am fully committed to pursuing the education and training needed to become a compassionate, skilled, and reliable registered nurse.
Timeline
Sales Associate
Audio-Video Corp.
01.2024 - 04.2025
Manager
Best Buy Co. Inc.
05.2017 - 12.2023
Front End Supervisor
Best Buy Co. Inc.
04.2015 - 05.2017
Sales Supervisor
Best Buy Co. Inc.
10.2013 - 10.2015
Part-time Sales Associate
Best Buy Co. Inc.
10.2012 - 10.2013
Associates Degree - Cinema and Screen Studies
Monroe Community College
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