Summary
Overview
Work History
Education
Skills
System Tools
Timeline
Generic

Sean McDowell

Independence

Summary

Dedicated Senior Client Relations Specialist with expertise in client onboarding and technical support. Committed to enhancing customer satisfaction through efficient problem-solving and cross-functional collaboration.

Overview

30
30
years of professional experience

Work History

Senior Client Relations Specialist

SS&C (DST)
Kansas City
11.2013 - 08.2025
  • Facilitated onboarding processes for new clients, ensuring smooth transitions.
  • Provided technical support when necessary and ensured resolution of queries within agreed timelines.
  • Resolved client inquiries efficiently, maintaining high satisfaction levels.
  • Maintained comprehensive records of client interactions and service issues.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Developed training materials and conducted workshops for client support staff.
  • Collaborated with cross-functional teams to develop processes that improved customer relations efficiency.

Senior Product Support Analyst

SS&C (DST)
Kansas City
10.1995 - 09.2013
  • Assisted in the development of support processes to enhance customer service quality.
  • Resolved escalated customer complaints through phone, email, or chat support.
  • Assisted with troubleshooting and resolving customer inquiries related to product usage.
  • Collaborated with cross-functional teams to resolve product-related issues efficiently.

Education

High School Diploma -

Raytown High School
Raytown, Missouri
05-1985

Skills

  • Client onboarding
  • Technical support
  • Customer relationship management
  • Process development
  • Training material creation
  • Cross-functional collaboration

System Tools

  • TSO, SDSF, ISPF, JCL, DB2 Utilities, CICS, 3270 Host, SPR, Quickedit, FMDB2, FMGR, Connect Direct, NDM, SFG Sterling File Gateway, ZOSMAIL, ESP Scheduler, Refresher, SA SUI

Timeline

Senior Client Relations Specialist

SS&C (DST)
11.2013 - 08.2025

Senior Product Support Analyst

SS&C (DST)
10.1995 - 09.2013

High School Diploma -

Raytown High School

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