Knowledgeable and dedicated customer service professional with extensive experience in the financial services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Overview
5
5
years of professional experience
Work History
Client Service Officer
Valley Bank
06.2022 - Current
Addressed client requests for editing services and commercial banking features
Fulfilled orders for foreign exchange working with FX traders
Scrubbed for fraud daily and cleared flagged transactions with clients
Performed daily operational functions for processing wires and ach payments.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Client Services Representative (managed Accounts)
UBS Financial Services
03.2021 - 06.2022
Kept management systems up to date with client information
Educated financial advisors on managed account services and capabilities
Recorded and documented information on CRM web program
Educated advisors on the capabilities of managed account programs
Helped advisors run reports, research billing, and set their fees for individual accounts
Exceeded monthly performance and metrics numbers consistently.
Wealth Management Intern
Coastal Equities
05.2019 - 08.2019
Contacted new and existing customers to discuss their needs regarding specific products and services
Connected wealth managers to existing and prospective clients with the goal of increasing the volume and sale of investments
Worked on daily reports as well as recorded daily transactions
Material Processing & Conservation Assistant at The City College of New YorkMaterial Processing & Conservation Assistant at The City College of New York