Sean McGruder

• Developed and managed strategic plans for R&D projects.
• Managed a team of researchers, engineers, and analysts in the development of products.
• Created project schedules, budgets, and resource allocation plans for R&D projects.
• Oversaw the testing, evaluation, and refinement of products prior to launch.
• Coordinated with vendors to secure necessary materials for R&D projects.
• Evaluated performance metrics from completed R&D projects to identify areas for improvement.
• Managed vendor selection processes for outsourced services related to research activities.

• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Developed strategies to increase team productivity and improve customer service levels.
• Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
• Trained new staff in relevant processes and procedures.
• Resolved escalated customer complaints or queries promptly and efficiently.
• Monitored team performance against targets, taking corrective action where necessary.
• Supported the manager in developing plans for future projects, initiatives and objectives.
• Organized regular meetings with all stakeholders to ensure clear communication between departments.
• Identified opportunities for process improvements, implementing changes when required.
• Motivated staff through positive reinforcement techniques.
• Reviewed existing systems and procedures regularly, suggesting ways they could be improved or optimized.
• Implemented performance, quality and efficiency measures to achieve aggressive production goals.

• Provided strategic guidance to clients on best practices for business operations.
• Conducted in-depth research into industry trends and competitor activities.
• Analyzed data from various sources such as surveys, interviews, focus groups and market studies.
• Identified areas of improvement within existing processes and systems and recommended changes accordingly.
• Assisted in developing strategies for improving customer satisfaction levels.
• Used clients' requirements to develop targeted solutions to fit specific needs.

• Managed project scope, timeline and budget in alignment with company objectives.
• Coordinated resources across multiple departments and teams to ensure successful completion of projects.
• Liaised between senior management, project team members and clients to ensure effective communication throughout the duration of the project.
• Negotiated contracts with third-party vendors when necessary.
• Evaluated performance metrics for ongoing projects in order to assess progress towards goals.
• Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
• Outlined work plans, assessed resources and determined timelines for projects.
• Monitored internal financial budgets to measure against projections.
• Devised implementation plans and performed cost-benefit and ROI analyses.
• Developed comprehensive project plans to be shared with stakeholders.
• Identified potential risks associated with projects and developed mitigation strategies.
• Assessed resource requirements and allocated personnel accordingly.

• Collaborated with clients to develop creative briefs and project plans for campaigns.
• Managed timelines, budgets, resources, and staffing to ensure projects were completed on time and within budget.
• Developed relationships with external vendors to secure the best possible pricing for materials and services required for successful completion of projects.
• Reviewed artwork proofs prior to production to ensure accuracy of design elements, content, colors, and branding standards.
• Created detailed reports outlining project statuses which were presented at weekly and monthly management reviews.
• Consulted with clients regarding design concepts, brand guidelines, marketing strategies, media selections. that would best meet their needs.
• Identified potential risks associated with each project and developed mitigation strategies accordingly.

• Monitored customer accounts to identify any potential issues or areas of improvement.
• Analyzed customer feedback to identify trends, opportunities, and areas of improvement.
• Developed and implemented processes for improving client service delivery standards.
• Conducted regular meetings with clients to review progress on projects and address any concerns or questions they may have had.
• Created detailed reports outlining key performance indicators related to client service operations.
• Facilitated training sessions for new staff members on the company's policies and procedures related to client service management.
• Developed comprehensive business plans that outlined strategies for meeting client needs while achieving organizational goals.
• Managed the recruitment process for new hires in the Client Service department.
• Implemented quality assurance programs designed to improve overall customer experience.
• Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
• Evaluated employee job performance and motivated staff to improve productivity.
• Created and managed budgets for travel, training and team building activities.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Supported nine territory reps working throughout North America to accelerate motion feedback and speed control encoder/resolver and accessory sales to manufacturing OEMs, integrators, and end users. Politely and knowledgeably fielded all incoming phone and email inquiries from international clients.

• Provided solutions to clients in high-tech, medical, aerospace, military, energy, plastics, metals, automotive, food processing, and packaging sectors.
• Presented accurate financial projections in a timely manner and administered CRM database.
• Exceeded quota by 12% in 2013 and 15% in 2014 by introducing motion feedback / speed detection lines into new markets.
• Accelerated territory sales from <$500K to $1.25M in eight months and surpassed $1M in repeat and new product sales while managing two regional territories.
• Proven ability to develop and implement creative solutions to complex problems.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Resolved problems, improved operations and provided exceptional service.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

Motivated, supervised, and scheduled 79-member call center team. Formulated quotas and strategies monitored performance against

key performance indicators (KPI), and prepared regular performance reports with quality improvement recommendations. Transformed complaints into opportunities to demonstrate commitment to customer success.

• Increased talk time and contract rate through forward-looking, data-driven sales strategy.
  
• Augmented sales
  
• productivity by 33%+ in the first six months of employment.
  

Owned and operated a sports management and consultation business. The heart of my income was created by b2b sales to create contacts as well as word of mouth and repeat business. Consult with private business and public schools to create developmental and elite youth training and sports programs. Manage overnight camps, clinics private and group skill training sessions.

• Created skill training and conditioning program for nationally recognized sports programs
• Network and market services to various local and national sports organizations• Research and keep abreast of current changes within the sport
• Hire, train and manage staff in and out of the agency
• Complete strategic planning and create contracts, proposals and agreements
  

• Responsible for planning and implementing sales, marketing and product development programs
• Meet marketing and sales financial objectives by forecasting requirements
• Prepare an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Recruit, select, orientation, train, assign, schedule, coach, counsel, and groom employees;
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions;
• Plan and review compensation; enforce policies and procedures.

Accomplishments:

• Voted #1 full service athletic club by North Shore magazine 2003 and 2004
• Top 10 Chicagoland clubs 2005
• Top 2003 Fitness Formula sales department
• Winner of corporation Diamond Sales Award out of 7 other clubs.

Oversight and management of the entire production process of diverse offset printed and digital materials, encompassing multi-site capabilities. Full lifecycle production process from inception to delivery guaranteeing seamless execution, punctual delivery, and adherence to budgetary constraints.

Manage client engagement services and solution implementations. Manage transition of client from Solutions Implementation to client support. Manage the development and maintenance of implementation portions of project. Provide business consulting, knowledge expertise in strategic performance management. Manage vendor relationships. Manage outsourcing projects. Manage fulfillment staff.

• Identify and qualify new project opportunities with operations and engagement team
• Manage transition of client from Solutions Implementation to client support
• Manage daily customer and internal department communication
• Manage vendor relationships
• Manage outsourcing projects
• Manage fulfillment staff
• Chair quarterly/annual performance review meetings with client

Accomplishments:

• Developed multi site print strategy for United Health Care
• Developed $3.2mm multi-product patent with Xerox and Moore BCS
• Implemented 1st women's maternity and infertility mail program for Aetna Healthcare
• Co developed and Implemented division wide SFA production communication tool
• Redefine and enhanced various companies SOP's pertaining to product non-conformance