SEAN MCKEAN
Newbury Park,CA
Summary
Strategic operations leader with extensive experience in driving retail excellence and optimizing business processes. Adept at leading cross-functional teams, developing training modules, and spearheading new store openings. Passionate about enhancing customer experiences and exceeding business objectives through effective leadership and innovative problem-solving.
Overview
12
12
years of professional experience
Work History
Retail Operations Manager, West Coast
Venchi USA
06.2022 - Current
- Lead new store launches, coordinating with cross-functional teams in the US and internationally, in all aspects from construction to logistics and HR
- Manage and support Store Managers across California, ensuring store operations meet company standards for performance, efficiency, and customer satisfaction
- Recruit external managers and provide comprehensive training in fast-paced, highly-technical environments, equipping them to lead teams and operate stores successfully
- Create and manage store budgets collaborating with retail managers, optimizing resource allocation, and implementing cost-saving strategies
- Analyze financial metrics, including sales performance, inventory costs, and operational expenses, to identify trends and drive data-informed decisions
- Work with C-suite and other Senior Management in US and Italy to analyze and improve Operational Excellence
- Build and maintain strong relationships with landlords, vendors, and local government agencies to streamline store operations, negotiate costs, and achieve business objectives
- Determine layout of store merchandise for visual appeal to consumers
- Collaborate closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization
Store Manager and Store Manager Trainer
Starbucks Coffee Company
07.2014 - 06.2022
- Responsible for $3,000,000 Profit & Loss
- Planned and led Operational Excellence meetings and in-store visits for Store Managers and District Managers across region
- Simultaneously managed three store locations maintaining high standard at primary location, increased Customer Connection score at second by 50%, and supported relocation of third
- Recruited, hired and trained 100+ new employees, aimed at building high-functioning team
- Analyzed company training methods and made adjustments to increase efficiency
- Applied performance data to evaluate and improve operations
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
Mobile Operator-Manager
Sweet Arleen's
06.2012 - 06.2014
- Increased sales of mobile food truck by 10-30% year over year
- Built relationships with event coordinators to secure event invitations
- Researched and selected events to attend based on projected profitability
- Responsible for Profit & Loss of Sweet Arleen's Mobile
- Ordered and managed inventory
- Created new policies to increase productivity and sales while maintaining fun atmosphere for staff increasing employee satisfaction and retention
- Re-trained all staff to standardize workflow
Education
Business Management -
City College of San Francisco
San Francisco, CAHigh School Diploma -
Newbury Park High School
Newbury Park, CACulinary Arts ROP -
Skills
- Leadership and Team Development
- Operational Excellence
- International Cross-Functional Collaboration
- Process Optimization and Standardization
- Data Analysis and Strategic Decision-Making
- Flexible and Adaptable
- Budget Planning
Accomplishments
- Led cross-functional teams in the successful launch of two new markets with Venchi, contributing to a 21% increase in national sales
- FY24 YTD Controllable Margin 2% above goal and Labor Cost 3% below goal while opening new markets
- Created and implemented a custom par management tool using Excel, D365, and Power BI, optimizing inventory levels based on seasonality and fluctuating order cycles
- Independently developed comprehensive company-wide training plans and digital modules, improving onboarding efficiency and consistency across all retail operations
- Collaborated with HR to create interview templates and succession plans, directly supporting internal promotions and the hiring of key regional management roles
- Awarded Starbucks Manager of the Quarter 2021 for leading team with top percentage of Customer Connection and operational efficiency metrics
- Store consistently ranked in the top 1% nationally in Starbucks OTW times
- Created a Starbucks Drive Thru Operational Excellence Guide used in District 565 and shared across Area 15
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Retail Operations Manager, West Coast
Venchi USA
06.2022 - Current
Store Manager and Store Manager Trainer
Starbucks Coffee Company
07.2014 - 06.2022
Mobile Operator-Manager
Sweet Arleen's
06.2012 - 06.2014
Business Management -
City College of San Francisco
High School Diploma -
Newbury Park High School