Sean Mckenzie
Grovetown,GA
Summary
Collaborate effectively with designers and production team members to enhance designs of electrical machines, control systems and circuits. Well-versed in both site and laboratory conditions. Highly organized and analytical with good recordkeeping and project management abilities. Proficient Electronics Technician with over eight years' experience in testing, installation and repairing of electronic equipment. Advanced knowledge of Cable and [Software]. Adept in interpreting drawings and written instructions to complete projects accurately. Priority-driven Lead Technician well-versed in training people in features and benefits of software and applications. Talented professional adept at finding reliable solutions for client issues. Ready for new role overseeing efficiency improvements to software and hardware.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Electronics Technician
Wittenbach Systems
Sparks, MD
10.2021 - 04.2022
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments.
- Reviewed and interpreted service manuals, specifications, wiring diagrams and blueprints.
- Used diagnostic and testing processes in collaboration with product engineers to identify, define and solve development issues.
- Assembled electrical and electronic systems and prototypes according to engineering data and knowledge of electrical principles, using hand tools and measuring instruments.
- Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
Lead Technician
NetPlanner Systems
Apex, NC
03.2019 - 04.2021
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Prioritized tasks and planned workflows to meet operational targets.
- Drafted system setup and imaging documentation, creating standardized frameworks to rapidly onboard new hardware.
Technician
A3 Communications
Apex, NC
07.2018 - 06.2019
- Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
- Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Maintained accurate records of customer service calls and inputted all information into company's database.
Supervisor
Toys"R"Us
Raleigh, NC
07.2015 - 09.2018
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Achieved results by working with staff to meet established targets.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Streamlined operations to improve process efficiency.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Tracked and prepared quarterly reports to present to leadership.
- Defined operational metrics to evaluate efficiency of processes and procedures.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Sales Floor Supervisor
Expo Design Center
Yonkers, NY
04.2010 - 09.2015
- Partnered with operations team to achieve company revenue and profit goals.
- Demonstrated product and answered questions for prospective customers.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Submitted reports to senior management to aid in business decision-making and planning.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Promoted business' development by building and maintaining relationships with new clients.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Researched issues to obtain appropriate answers to customer inquiries.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Key Holder Supervisor
Starbucks
New York, NY
05.2004 - 09.2009
- Submitted reports to senior management to aid in business decision-making and planning.
- Opened inventory boxes and restocked shelves.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Received and counted money.
- Rotated stock according to dates and protocols.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed store opening and closing procedures.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Used weekly financial data to analyze company growth and optimize operational strategies.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Provided sales feedback to management to address concerns in sales reports.
- Broke down boxes and disposed of trash.
- Processed cash, credit, debit and check payments.
- Directed customers to correct store locations.
- Tracked and prioritized work orders to meet daily production requirements
Education
Associate of Science - Culinary Arts
The Art Institute Raleigh Durham
North Carolina03.2012
High School Diploma -
ST Joseph College
Trinidad06.1996
Skills
- System Log Maintenance
- Installation Oversight
- Budget Estimation
- Material Revision and Deletion
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
- Achieved Success through effectively helping with [deployment].
Certification
- CET - Certified Electronics Technician
- Networking Training - Two Years
Timeline
Electronics Technician
Wittenbach Systems
10.2021 - 04.2022
Lead Technician
NetPlanner Systems
03.2019 - 04.2021
Technician
A3 Communications
07.2018 - 06.2019
Supervisor
Toys"R"Us
07.2015 - 09.2018
Sales Floor Supervisor
Expo Design Center
04.2010 - 09.2015
Key Holder Supervisor
Starbucks
05.2004 - 09.2009
Associate of Science - Culinary Arts
The Art Institute Raleigh Durham
High School Diploma -
ST Joseph College
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