Sean McKittrick

Work History

Air Traffic Control Specialist

Federal Aviation Administration

02.2023 - Current

Utilized communications systems to direct movement of pilots and ground personnel.
Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
Reviewed requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management.
Notified airport response personnel to be ready when emergency situations presented.
Monitored aircraft departure and arrival times to determine accuracy and report delays.

Remote Pilot Operator

Smart1 Management Solutions, LLC

Jacksonville, FL

05.2022 - 02.2023

Experience working in a multidisciplinary team (Multimedia Developers, Quality Assurance, Instructions
System Designers, Subject Matter Experts, Instructors) -Experience and certification in En Route simulation lab -Effective oral and written communications skills -Working knowledge of the FAAO JO 7110.65 -Effective team building skills -MS Office Suite Certified (Word, PowerPoint, Excel, etc.) -Advanced familiarization of current technologic tools (tablets, notebooks, applications, etc.) -Intermediate to Advanced familiarization or experience with pilot/controller communications or phraseology

Customer Service Representative

Circle K

Fernandina Beach, FL

10.2021 - 05.2022

Provide prompt, courteous customer service
Ring up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for products sold
Perform multi-function operation of fuel console, lottery machine, money order machine, telecom transactions, etc
Perform multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment at store
Inspect store facilities and equipment for safety, cleanliness, and proper working order
Contact maintenance for repair when needed
Receive and verify vendor deliveries
Control merchandise, cash shortages, and other selling expenses
Assist in maintaining proper inventory levels and shift audits.

Customer Service Representative and Line Service Technician

Bent Wing Flight Services

10.2021 - 01.2022

Sean McKittrick - page 1 -Answering phone calls with answers about local area -Making FBO reservations for ramp operations -Scheduling after-hours services -Referrals for rental cars and restaurants -Assisting with loading and unloading luggage -Assisting with fueling and air marshalling -Ensure cleanliness and organization of FBO

Assistant Manager

Circle K

Fernandina Beach, FL

07.2021 - 10.2021

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Reviewed sales and gross profit report to assess company efficiency.

Team Experience Coordinator (Supervisor)

Activus Connect

Fernandina Beach, FL

04.2021 - 07.2021

Mentoring new TECs joining production with the new TECs shadowing the mentor -Identifying operational issues and suggesting possible improvements for both Activus and the client -Partnering with peers for floor coverage -Attendance and staff tracking (follow up with NCNS w/ email and/or call) -Monitoring and evaluating agent performance -Provide learning or coaching direction to the Ambassadors during production -Providing training/coaching around call procedure and processes -Performing queue test calling to validate adherence, flow, transfers, and escalation -Suspensions or terminations will be performed with direct support from a witness, either AX Support or
Mgmt
Team Member
This is a mandatory requirement.

Guest Services Manager

Amelia Hotel At The Beach

Fernandina Beach, FL

09.2020 - 04.2021

Managed 22 staff to deliver timely and courteous guest service in front desk, housekeeping and maintenance operations.
Handled front desk and guest services budget and outlined adherence plans for specific positions.
Created and delivered effective training materials and courses.
Decreased staff turnover

Guest Services Agent

Amelia Hotel At The Beach

Fernandina Beach, FL

09.2018 - 09.2020

Guest service, ensuring accuracy of reservations, ensuring guest satisfaction, handing out review cards, relief night audit, financing, breakfast prep, assessing issues when guest has an issue

Customer Service Representative

Circle K

Fernandina Beach, FL

06.2019 - 03.2020

Provide prompt, courteous customer service
Ring up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for products sold
Perform multi-function operation of fuel console, lottery machine, money order machine, telecom transactions, etc
Sean McKittrick - page 2
Perform multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment at store
Inspect store facilities and equipment for safety, cleanliness, and proper working order
Contact maintenance for repair when needed
Receive and verify vendor deliveries
Control merchandise, cash shortages, and other selling expenses
Assist in maintaining proper inventory levels and shift audits.

Technician

TECH AMELIA, LLC

Fernandina Beach, FL

08.2017 - 09.2018

Linked computers to network and peripheral equipment.
Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
Supported training departments and schools by accurately fixing hardware and software issues affecting computers and language labs.
Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.
Setup, installed and configured computers in various business locations to support operations and reporting.

Guest Services Agent

Amelia Hotel At The Beach

Fernandina Beach, FL

07.2017 - 01.2018

Guest service, ensuring accuracy of reservations, ensuring guest satisfaction, providing review cards, relief night audit, financing, breakfast prep, assessing issues when guest has an issue

Shift Leader

Pizza Hut

Jefferson, NC

04.2017 - 05.2017

I assisted in running the store when the General Manager was not around
I kept a team together, well motivated, and made sure that every one, both employees and customers were more than satisfied
I resolved issues that arose
Closing the store, I counted down the register and made deposits to make sure money was in good standing and that there was not too much money in the store at any given time
I also helped in planning employee appreciation events.

Host & Cook

Pizza Hut

Jefferson, NC

05.2016 - 05.2017

As a host, I seated tables and assisted the servers with taking orders
I answered phones and checked out customers at the register
When I wasn't busy with customers, I assisted in cleaning the store to corporate specifications and performed side tasks, such as restocking product, dish washing, inputting tips, and making Safe Drops
In September 2016, I was chosen to be an Ambassador for The Literacy Project, part of the BOOK-IT program that Pizza Hut partnered with
Our goal was to raise $750 for the program to help kids in our local school system receive new books for Christmas
In November 2017 when the project concluded, my team and I brought in a whopping total of $2,606.75 for the Ashe County Early Learning Center.

Crew Member

The Wendy's Company

West Jefferson, NC

05.2015 - 07.2016

Worked front counter, drive-thru and other areas.
Prepared products following restaurant, health, and safety standards and procedures.
Stocked shelves to organize aisles in assigned department.
Took orders, prepared meals, and collected payments.
Became familiar with products to answer questions and make suggestions.
Cleaned and maintained all areas of restaurant to promote clean image.

Summary

Overview

Work History

Air Traffic Control Specialist

Remote Pilot Operator

Customer Service Representative

Customer Service Representative and Line Service Technician

Assistant Manager

Team Experience Coordinator (Supervisor)

Guest Services Manager

Guest Services Agent

Customer Service Representative

Technician

Guest Services Agent

Shift Leader

Host & Cook

Crew Member

Education

Associate of Science - AS - Aviation Administration (Air Traffic Control)

High School Diploma - undefined

High School Diploma - undefined

Skills

Certification

Timeline

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