Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Sean McMahon

Deltona,FL

Summary

Highly professional and courteous in all interactions. Upbeat and friendly Customer Advocate with 10+ years of Retail experience. Talented multitasker with good prioritization, planning and conflict resolution skills. Flexible and attentive with passion for customer support. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Experienced professional passionate about creating compelling content and driving engagement. Talented at crafting dynamic stories, informative articles and persuasive copy that resonate and inspires readers. Versatile Repair Tech with talents in performing regular upgrades, troubleshooting system failures and repairing equipment. Excellent problem-solving and analytical skills to manage several different tasks at once. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Customer Service/Repair Technician

Cybertron Video Games Sanford
05.2020 - Current
  • Completed all repair and maintenance activities promptly and to high quality standards.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Maintained inventory of repair supplies and ordered parts.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Updated customer service database with new information, address changes and contact details.

Customer Advisor

Best Buy
06.2016 - Current
  • I positioned myself as an experienced salesman and well informed in the area of my craft
  • Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
  • Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
  • Participated in interactive training programs to expand knowledge of company products and policies.

Delivery Driver

Pizza Hut
07.2015 - 07.2016
  • I had to deliver pizzas in a speedy manner while still obeying the speed limits, clean countless dishes an pans in the dish pit, answer phone calls and take orders from people, and be a server when I was scheduled the front of house shift
  • I was told I was very fast, clean and fun to work with because I was always in a good mood and made the customers, whom I either delivered to or served in the store, feel welcomed.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Film Crew

AMC Theatres
10.2014 - 06.2015
  • I worked with both food and sales, preparing peoples concessions or up-selling them to the rewards card in the box office
  • This job offers a multitude of different tasks and gives me multitudes of different experience areas
  • We also had many competitions where we had to sell the most reward cards for the company
  • I was at the top of these competitions every time we had one and I was ahead of the other teams by a very large margin.

Senior Game Advisor

Gamestop
01.2012 - 10.2014
  • At GameStop for about 7 months, but then I got promoted to a senior game advisor, where I also had to learn to close and open the store, handle customer complaints and receive and sent out shipments
  • Played games to understand nuances and gain gaming knowledge for customer recommendations and playing tips.
  • Introduced and recommended game-related devices to customers for increased customer satisfaction and sales.
  • Helped management receive, inventory and display games and game-related devices, and properly processed damaged merchandise for return.
  • Proven track record exceeding sales goals and customer satisfaction ratings.

Customer Service Representative

Blockbuster
06.2011 - 01.2012


  • I took care of customers and promoted sales that the company was doing
  • I also closed the store, which involved cleaning the bathrooms, mop, vacuum, and cleaning the rest of the store before we were able to leave
  • I also answered phone calls did a lot of restocking of candy and other concession items
  • I also single-handedly outsold the entire company on preorders of video games
  • The company was so impressed that I was put on a conference call to all the managers in the entire state of Florida to tell them how to do sell their product like me.

Education

Associate of Arts -

Lake Sumter Community College

High School Graduate -

Eustis High School
05.2010

Skills

  • I have lots of experience dealing with customers and how to talk to them
  • I have management experience and I know how to keep everything running smoothly even when things are hectic I worked Black Friday for over 10 years in retail
  • I know how to train employees well, most of the people I train go on to have high sales numbers and are recognized in their fields of expertise
  • I am also well versed in cables, wiring and most computer technology I had classes on computers and television production every year through-out high school
  • I have built my own computer so I am well versed in the inner workings of computers and how they are taken apart and put back together
  • Performance Goals
  • Till Counting
  • Customer Service
  • Network Troubleshooting
  • Task Prioritization
  • Technical Proficiency
  • Software Installation

Hobbies

I create videos, write and act in them on my own time and edit them for my youtube channel as a hobby. I have been making videos and editing them for over 6 years. I enjoy discussing my topics of choice with people in the online community and relished in the creative process.

Timeline

Customer Service/Repair Technician

Cybertron Video Games Sanford
05.2020 - Current

Customer Advisor

Best Buy
06.2016 - Current

Delivery Driver

Pizza Hut
07.2015 - 07.2016

Film Crew

AMC Theatres
10.2014 - 06.2015

Senior Game Advisor

Gamestop
01.2012 - 10.2014

Customer Service Representative

Blockbuster
06.2011 - 01.2012

Associate of Arts -

Lake Sumter Community College

High School Graduate -

Eustis High School

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Sean McMahon