Summary
Overview
Work History
Education
Skills
Timeline
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Sean McMurtrey

MERIDIAN,Idaho

Summary

Results-driven professional seeking position as Software Product Owner. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.

Overview

25
25
years of professional experience

Work History

Software Support Coordinator

Weyerhaeuser
Boise, Idaho
03.2010 - Current
  • Use phone, email, webchat and MS Teams to provide support to end users, IT professionals, sales and management.
  • Track and log each support request for application, version, issue and resolution in a timely manner while striving for closing on initial contact
  • Verify and validate issues prior to escalation to Product Owners
  • Report enhancements and defects providing steps to reproduce defect or mock-up of enhancement to Development team
  • Create HOWTO documents for frequently occurring issues (SQL service restart, installation and migration procedures, etc)
  • Create troubleshooting/resolution guides for teammates (e.g. deserialization error, opening firewall ports, resetting ribbon files, manual creation of SQL instances, etc)
  • Assist Development team in User Acceptance Testing with special focus on fixed defects and enhancements while assuring existing features remain functional.
  • Identify users with outdated software, contact them directly to bring them current, create tracking system for contacts and report to Support & Training team as well as Product Owners of progress.

Collaboration Admin/Software Analyst

Weyerhaeuser
Boise, Idaho
03.2001 - 03.2010
  • Used AutoDesk Buzzsaw to enable file exchange and work sharing between design offices and specifiers. Managed user account and access level, established Best Practices documents.
  • Creation of TJ-PanelMate: identification of requirements and user workflows, evaluated various CAD platforms identifying ArchiCAD as platform of choice, learn GDL programming language to create "smart" objects, track user requested enhancements and defects, created QA procedures and documentation, work with other analysts on data exchange with TJ-Optifab and backend automation of frequent tasks.
  • Provide new user training at their locations specific to their operation

Designer

Trus Joist MacMillan
Boise, ID
12.1997 - 03.2001
  • Create structural placement plans for floor and roof systems with AutoCad
  • Generate material lists with FoxPro database applications
  • Used TJ-Beam and TJ-OpenWeb to design floor and roof framing members
  • Worked with other team leads to standardize detail libraries and drawing templates
  • Coordinated with specifiers to resolve design issues in a timely manner consistent with project deadlines
  • Trained new hires to CAD/Design standards

Education

Associate of Applied Science - Drafting

ITT Technical Institute
Boise, ID
05.1993

Skills

  • User Acceptance Testing (UAT)
  • Collaborative Mindset
  • User Documentation Production
  • Best Practices and Methodologies
  • Team Meetings

Timeline

Software Support Coordinator

Weyerhaeuser
03.2010 - Current

Collaboration Admin/Software Analyst

Weyerhaeuser
03.2001 - 03.2010

Designer

Trus Joist MacMillan
12.1997 - 03.2001

Associate of Applied Science - Drafting

ITT Technical Institute

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Sean McMurtrey