Summary
Overview
Work History
Education
Skills
Certification
Additional Experience
Timeline

Sean McQueen

Westland,MI

Summary

Experienced Account Administration Assistant with 10+ years in compliance audits, revenue recovery, billing corrections, and customer service. Skilled in data analysis, troubleshooting, and process improvement. Proficient in handling sensitive customer information, resolving escalations, and ensuring accurate financial reporting. Successfully led cross-functional teams and optimized reporting systems using CSGI, Cable Data, and Excel. Ready to excel in regulatory environments with expertise in policy adherence and risk mitigation. Recognized for collaborative teamwork, adaptability, regulatory analysis, and risk management. Known for reliability and flexibility in fast-paced settings.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Compliance Rep 2 advance, Finance

Comcast Cable and Xfinity Internet
03.2011 - 04.2025
  • Conduct detailed billing audits and revenue recovery analysis using CSGI, Excel and Einstein 360 correcting $250k+ in discrepancies annually and ensuring account accuracy.
  • Manage daily and monthly financial reports for management, improving reporting efficiency.
  • Handle live chat escalations, resolving customer billing and account issues with a 95% resolution rate.
  • Process data entries and adjustments for inactive accounts, applying/removing equipment as needed.
  • Conduct query-based data analysis, optimizing operational workflows.

Technical Support, Tech 2

Comcast Cable and Xfinity Internet
02.2007 - 03.2011
  • Reviewed service call work orders, performed remote issue resolutions up sale equipment and service packages.
  • Assisted customers in troubleshooting technical issues, reducing service call volume by 33%.
  • Guided customers via telephone through technical setups, account activations and configurations for cable boxes, remotes, modems, routers, CDV/VOIP, computers and software, achieving 90% customer satisfaction rate.

Field Technician

Comcast Cable and Xfinity Internet
10.2004 - 02.2007
  • Installed, repaired, sold and maintained cable and equipment to include cable boxes, remotes, modems, routers, CDV/VOIP, computers, software and setup of customer TVs, and audio equip.
  • Conducted on-site troubleshooting and ensured optimal network performance.
  • Trained new technicians on installation procedures, troubleshooting, and customer service best practices.

Education

Associate of Applied Science - Accounting

Henry Ford College, Dearborn, MI

Skills

  • Account auditing, Billing Corrections, Financial Reporting, GAAP, Data Analysis Skills, Customer Service, Revenue Recovery, Technical Support, Compliance Assurance, Workflow Optimization, Communication, Leadership Experience, Excel, Pivot Tables, VLOOKUP, Microsoft Office, SQL training, construction equipment repair, Power Tools
  • Legal research
  • Transaction monitoring

Certification

SAP training certificates, excel certificates, SalesForce certificate, Scrum certificate

Additional Experience

  • United States Army - Construction Equipment Mechanic & Trainer
  • Led and trained teams of 8-10 soldiers in troubleshooting and maintenance of construction equipment IE (CAT, John Deere, Terex and Bobcat).
  • Oversaw compliance with military policies, safety protocols, and technical manuals.
  • Provided hands-on training in vehicle maintenance, land navigation, and survival techniques.

Timeline

Compliance Rep 2 advance, Finance - Comcast Cable and Xfinity Internet
03.2011 - 04.2025
Technical Support, Tech 2 - Comcast Cable and Xfinity Internet
02.2007 - 03.2011
Field Technician - Comcast Cable and Xfinity Internet
10.2004 - 02.2007
Henry Ford College - Associate of Applied Science, Accounting

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Sean McQueen