Sean McShane

Company Overview: A membership-based concierge medical provider delivering 24/7 urgent‑and‑emergency care with ER‑trained physicians, on‑site diagnostics, virtual care, house calls, and patient advocacy.

• Coordinate end-to-end referral process, including intake of patient preferences, appointment scheduling, and follow-up through feedback collection and continued care coordination
• Review referral patterns and patient feedback to improve processes and strengthen patient communication
• Coordinate urgent referrals by utilizing specialist relationships to fast-track appointments and ensure timely patient care
• Research and coordinate out-of-town referrals, ensuring patients receive appropriate care across locations and managing logistics for continuity of care

• Tracked and expedited delayed lab results by coordinating with multiple laboratories and proactively updating providers with accurate ETAs to support urgent clinical decision-making
• Managed company-wide medical records across multiple markets (NY, LA, FL), ensuring HIPAA compliance and efficient documentation handling
• Developed training materials and trained four new hires, standardizing onboarding processes and improving team readiness for front desk and medical records operations
• Delivered over 75 negative COVID-19 results daily, maintaining accuracy and timely communication with patients during high-volume periods

• Oversaw front desk operations for 100+ commercial tenants, ensuring smooth day-to-day functions in a fast-paced corporate environment
• Handled high-volume call traffic, resolving client inquiries and concerns efficiently while maintaining excellent customer service
• Delivered concierge-level service to guests and clients, managing check-ins and swiftly resolving on-site issues to enhance visitor experience
• Partnered with security teams to implement and uphold safety protocols, especially during high-profile events and VIP visits