Dedicated professional with strong customer service skills and a focus on team collaboration. Experienced in reservation management and menu knowledge, poised to enhance the dining experience through effective order coordination.
Overview
7
7
years of professional experience
Work History
Host, Expo, Food Runner, Line Cook, Dish
Tommy's Restaurant
Sea Girt
12.2024 - 06.2025
Greeted and seated guests promptly in a busy dining environment.
Provided menus and informed guests of daily specials and promotions.
Coordinated with kitchen staff to ensure timely order processing and service.
Assisted guests with inquiries and resolved any concerns during their visit.
Maintained cleanliness of the host station and dining area throughout service.
Collaborated with servers to enhance guest experience and streamline operations.
Trained new hosts on procedures, customer service standards, and reservation management.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Provided excellent customer service by anticipating customer needs.
Managed incoming calls during busy shifts.
Took reservations over phone and in person.
Offered seating and other special accommodations to customers according to preferences and dining area volume.
Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Contributed to team efforts by accomplishing related tasks as needed.
Assisted servers in seating guests by escorting them to their tables.
Assisted other departments when needed such as bussing tables or delivering food orders.
Accommodated guests with children and special needs to promote comfortable dining experience.
Resolved customer service and food-related issues to maintain guest satisfaction.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Ensured compliance with health and safety regulations within the restaurant.
Checked identification for guests who appeared under age 21.
Cashier and stocker
CVS
Wall
10.2023 - 02.2024
Maintained accurate cash register and balanced drawers at shift's end.
Provided excellent customer service by assisting with product inquiries.
Handled returns and exchanges following company policies and procedures.
Stocked shelves and organized merchandise for optimal presentation.
Collaborated with team members to ensure smooth store operations.
Enforced store policies on age-restricted items during sales transactions.
Assisted in training new cashiers on systems and customer service standards.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Accepted cash and credit card payments, issued receipts and provided change.
Operated cash register or POS system to receive payment by cash, check and credit card.
Collected payments and provided accurate change.
Greeted customers and answered any questions they had about the store's products and services.
Performed other duties as assigned by management.
Stocked shelves with merchandise when needed.
Helped customers find specific products, answered questions, and offered product advice.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Issued receipts, refunds, credits or change due to customers.
Answered customer questions and provided store information.
Delivered high level of customer service to patrons using active listening and engagement skills.
Worked closely with front-end staff to assist customers.
Managing Lifeguard
Candlewood Management Services
Neptune City
05.2018 - 09.2021
Monitored pool area to ensure safety of all swimmers and patrons.
Enforced rules and regulations to maintain a safe swimming environment.
Responded quickly to emergencies, providing first aid and CPR as needed.
Conducted regular safety inspections of facilities and equipment for compliance.
Assisted in organizing and supervising pool activities and events for guests.
Maintained cleanliness of pool area, ensuring hygiene standards were met.
Communicated effectively with guests to address concerns or inquiries promptly.
Collaborated with team members to develop emergency response protocols and drills.
Monitored swimmers to ensure safety in the pool area.
Participated in monthly training courses to stay up-to-date in water rescue techniques.
Cleaned, brushed and vacuumed pool to keep clean.
Provided first aid care to injured patrons before paramedics arrived on scene.
Provided assistance to swimmers of varying skill levels.
Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
Kept equipment in good working order with frequent inspections and minor repairs.