Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
District Manager/Area Manager
Ring US Wireless/Crown Wireless Corp
08.2017 - Current
Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
Operations Manager/Chief of Staff Member
JPP Enterprise
06.2015 - 08.2017
Reduced turnaround time for project completion through effective resource allocation and senior team management.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.(Alphacomm and various wholesale retailers.)
Implemented new inventory management system to optimize stock levels and reduce waste through Excel and RQ integration.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Conducted regular performance reviews for "Senior Managers", identifying areas for improvement and developing action plans to address them.
Collaborated with Market Director, Territory Sales Manager, and Indirect Sales Executives teams' to develop innovative solutions for business challenges.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Facilitated smooth collaboration between internal Investors and retailer president through clear communication channels.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Mitigated business risks by working closely with staff members and assessing performance.
Oversaw budgeting and financial planning, optimizing resource allocation and expenditure control.
Coordinated company-wide events and meetings to promote employee engagement and recognition.
Served as a trusted advisor to the CEO, providing insightful analysis on critical business issues.
Mediated conflicts between investors and Cricket Corporate, fostering a positive workplace culture focused on teamwork and respect.
Spearheaded company wide Growth by seizing organic inner metropolitan builds and redirected lease agreements towards rural markets.
Store Manager
JPP Enterprise
09.2014 - 06.2015
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Managed daily operations (i.e. inventory control, cash control, opening and closing procedures) to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Organized special events to drive foot traffic into the store, executing targeted marketing initiatives and increasing sales opportunities.
Sales Representative
JPP Enterprises
11.2013 - 09.2014
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Negotiated plans of service to secure long-term retention and favorable pricing for clients.
Managed customer accounts to secure customer satisfaction and repeat business.
Generated additional sales opportunities with upselling and cross-selling techniques.
Education
High School Diploma -
Irving High School
Irving Texas
Skills
Logistics Management
Forecasting and Scheduling
Safety and Product Compliance
Talent development
Ability to follow up using positive reinforcement
Proficient in Velocity
People Leadership
Positive Mental Attitude
Compass cultured, and high standards to create behaviors to match goals
Mastery mentorship skills to target revenue growth
Excel, Word, Outlook, Teams expert
Timeline
District Manager/Area Manager
Ring US Wireless/Crown Wireless Corp
08.2017 - Current
Operations Manager/Chief of Staff Member
JPP Enterprise
06.2015 - 08.2017
Store Manager
JPP Enterprise
09.2014 - 06.2015
Sales Representative
JPP Enterprises
11.2013 - 09.2014
High School Diploma -
Irving High School
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