Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sean M. Henry

Newton,NJ

Summary

Customer Service expert with knowledge of the ins and outs of retail from stocking to merchandising.


Business owner of a successful Cover Band and booker/promoter. Musician and band leader with over 10 years in the industry.


Over 5 years of live sound engineering and recording engineering experience. 2 year intern of PonderRosa Studios in Newton, NJ.


Versatile with strong problem solving skills and a positive attitude.

Overview

11
11
years of professional experience

Work History

Merchandiser

High Grade
03.2023 - 08.2023
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Updated pricing and signage to complete product displays and educate customers.

Clerk

Liquor Factory
11.2022 - 03.2023
  • Sell product, receive shipment, open+close
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Server/Host

Applebees
02.2022 - 08.2022


  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Bartender

The Greeks
06.2018 - 09.2021


  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Mixed unique and interesting cocktails for customers, including bar specials.

Barista/Sales

Teavana
11.2012 - 01.2018


  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Team Lead

Things Remembered
06.2017 - 12.2017
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Worked different stations to provide optimal coverage and meet production goals.

Sales/Watch Repair

Precision Time
07.2015 - 08.2017


  • Demonstrated attention to detail while inspecting items for quality control, ensuring minimal returns due to defects.
  • Provided support during peak seasons, adjusting workload to accommodate increased demands and maintaining productivity levels.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Recorded daily activities for inventory control.

Education

Commercial Art Certificate - Graphic Design, Fine Art

Sussex County Technical School
Sparta, NJ
01.2010

Skills

  • Barista/Bartending
  • Customer Service
  • Organization
  • Art
  • Music
  • Managing
  • Maintaining stock levels
  • Product Knowledge
  • Creative vision

Timeline

Merchandiser

High Grade
03.2023 - 08.2023

Clerk

Liquor Factory
11.2022 - 03.2023

Server/Host

Applebees
02.2022 - 08.2022

Bartender

The Greeks
06.2018 - 09.2021

Team Lead

Things Remembered
06.2017 - 12.2017

Sales/Watch Repair

Precision Time
07.2015 - 08.2017

Barista/Sales

Teavana
11.2012 - 01.2018

Commercial Art Certificate - Graphic Design, Fine Art

Sussex County Technical School

Similar Profiles

CREATE PROFILE
Sean M. Henry