Sean-Michael Guikpa
Gaithersburg,MD
Summary
Experienced professional with a strong background in client management, product sales, and insurance data organization and analysis. Demonstrated expertise in delivering exceptional administrative customer support and technical assistance in various environments. Fluent in English and French. Successful track record of adapting to diverse cultures and work settings in multiple countries, including the UK and Canada. Proven problem-solver with a keen eye for detail. Dedicated to delivering high-quality results and exceeding expectations.
Overview
4
4
years of professional experience
Work History
MANAGEMENT TRAINEE
Enterprise Holdings Inc
08.2024 - Current
- Tending to a database of customers
- Managing various accounts
- Satisfying customer needs
PODIATRIST RECEPTIONIST
Svetlana Malinsky's Podiatry Clinic
01.2023 - 08.2024
- Responsible for handling clientele insurance
- Optimizing the organization and analysis of the medical database
- Work with a team to ensure the satisfaction of customers
CLIENT MANAGER/ASSISTANT MANAGER
Sameday Health
01.2021 - 01.2023
- Managing client information, such as appointment times, pay methods, etc
- Pitching & selling clients the correct product/service
- Customer support via phone call as well as in person
Education
MASTER'S DEGREE -
University of Sunderland
01.2023
BACHELOR'S DEGREE -
University of Sunderland
01.2022
ASSOCIATE'S DEGREE -
University of Humber
01.2020
Skills
- Client relationship management
- Data organization
- Data analysis
- Data transfer
- Customer service
- IT Helpdesk experience
- Marketing
- Customer support
- Sales
- Retail Management
- Teamwork
- Collaboration
- HIPAA knowledge
- Customer relations
- Sales techniques
- Staff supervision
Accomplishments
- Graduated with honors (MA, BA and Associate's)
- Promoted to Assistant Manager at Sameday Health.
- Organized a networking event where 50 people in the radio industry across England gathered to speak to students.
- Promoted to be in charge of Spark FM shows, documentaries, and social media.
- AAU USA National Taekwondo Team Member.
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
MANAGEMENT TRAINEE
Enterprise Holdings Inc
08.2024 - Current
PODIATRIST RECEPTIONIST
Svetlana Malinsky's Podiatry Clinic
01.2023 - 08.2024
CLIENT MANAGER/ASSISTANT MANAGER
Sameday Health
01.2021 - 01.2023
BACHELOR'S DEGREE -
University of Sunderland
ASSOCIATE'S DEGREE -
University of Humber
MASTER'S DEGREE -
University of Sunderland
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