Sean-Michael Jackson
Lansing,MI
Summary
Dedicated employee with excellent organizational and space management skills. Maximized truck storage capacity through correct product placement resulting in zero wasted space. Commitment to good customer service led to customer compliments and higher pay rate.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
9
9
years of professional experience
Work History
Bartender
Smokey Bones Bar & Fire Grill
Lansing, MI
12.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Driver Helper
UPS
Carlisle, PA
10.2019 - Current
- Relayed information about delivery changes and new orders
- Mapped out locations using GPS applications
- Completed required product or package delivery documentation
- Assisted driver with product or package deliveries to residential and commercial locations
Server/Bar Supervisor
Fiddlers at Mayapple
Carlisle, PA
10.2020 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/ bar tender
Fiddlers at Mayapple
Carlisle, PA
02.2016 - 10.2019
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Picker Packer
Geodis
Carlisle, PA
09.2018 - 02.2019
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system
- Protected materials during transport by correctly assembling boxes and crates
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
- Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals
Education
Nursing
Harrisburg Area Community College
Harrisburg, PADiploma -
Carlisle Area High School
Carlisle, PA4 1999
Skills
- Forklift operation
- Loading and unloading
- Package handling
- Truck loading
- Order picking and processing
- Logistics
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Customer service expertise
Timeline
Bartender
Smokey Bones Bar & Fire Grill
12.2023 - Current
Server/Bar Supervisor
Fiddlers at Mayapple
10.2020 - 12.2023
Driver Helper
UPS
10.2019 - Current
Picker Packer
Geodis
09.2018 - 02.2019
Server/ bar tender
Fiddlers at Mayapple
02.2016 - 10.2019
Diploma -
Carlisle Area High School
Nursing
Harrisburg Area Community College