Sean Moe
Technical Service Representative
Minnetonka,MN
Summary
Detail-oriented, organized and meticulous employee. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
16
16
years of post-secondary education
Work History
Technical Service Representative
NCS Pearson, Inc.
11.2020 - Current
- Manage high levels of call flow and responses to customers technical support needs.
- Resolve a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translate complex technical issues into digestible language for non-technical users.
- Documented support interactions for future reference.
Helpdesk Supervisor
Corporate Technologies
09.2015 - 07.2020
- Manage Tier 1 Help Desk team
- Track Timesheets
- Keep 24-7 Schedule
- Track Performance
- Act as technical lead for the team
- Work on and assist with various issues including: LAN/WAN, printers, office apps, Wi-fi, various network devices, shared folders, server stability, etc.
- Data
Lifetouch
10.2014 - 09.2015
- Enter Customer and Job information into the lab systems
- Good typing
- Experience with Excel
Education
Information Technology
Minnesota State University
Mankato, MN 08.2008 - Current
Skills
Technical issues analysis
Customer service expert
Windows 10/11
Strong understanding of networking and networking concepts
Windows Server 2008, 2012, 2016 and 2019
Experience managing Active Directory, DNS and DHCP
Experience with Scripting (mostly python)
Additional Information
- Authorized to work in the US for any employer
Timeline
Technical Service Representative
NCS Pearson, Inc.
11.2020 - Current
Helpdesk Supervisor
Corporate Technologies
09.2015 - 07.2020
Lifetouch
10.2014 - 09.2015
Information Technology
Minnesota State University
08.2008 - Current
Similar Profiles
Sarah KaenelSarah Kaenel
Professional Scorer at NCS PearsonProfessional Scorer at NCS Pearson
BISWAROOP BANERJEEBISWAROOP BANERJEE
Sr. Technical Program Manager (GCP Data Warehouse) at NCS PearsonSr. Technical Program Manager (GCP Data Warehouse) at NCS Pearson
Ashanti StampsAshanti Stamps
Scorer at NCS Pearson OnlineScorer at NCS Pearson Online
Amira EromoseleAmira Eromosele
Community Engagement Coordinator at SouthWest TransitCommunity Engagement Coordinator at SouthWest Transit
Mariele DobbinsMariele Dobbins
School Board Minute Taker at Seven Hills Preparatory AcademySchool Board Minute Taker at Seven Hills Preparatory Academy