SEAN MOODY

• Organizes and participates in community events increasing company visibility resulting in enrolled patients and caregivers in the CDPAP program
• Creates engagement strategies for community programs aligned with organizational goals and community needs
• Facilitates discussions with healthcare providers and community stakeholders
• Identifies target populations and designs outreach programs tailored to address unique requirements
• Develops, maintains, and continuously improves relationships with customers, referral sources, and community partners maximizing growth strategies

• Confounded and led the expansion of the New York office with the Founder, assembling a dynamic team of 10 professionals; steered the office to a remarkable 200% revenue growth in the first six months

• Established Klean Sweat as a preferred vendor in the alternative medicine industry by attending and presenting at 15+ industry conferences and events;

grew physician sales pipeline by 20% in 6 months

• Orchestrated the development and implementation of targeted market strategies, surpassing new business targets by 20%; executed comprehensive

market research to pinpoint high-potential accounts, resulting in a 35% surge in qualified leads

• Directed comprehensive B2B/B2C sales and retention operations, overseeing vendor relationships, quality control, and SLA performance evaluation; optimized vendor performance by 20%, resulting in a 30% increase in customer retention and satisfaction.

• Collaborated with AVP to conceptualize, execute, and coordinate Quality Management, Patient Satisfaction, and Performance Improvement initiatives across SBH departments, committees, divisions, service lines, and functions; achieved a 25% increase in overall patient satisfaction and a 10% improvement in quality metrics
• Aligned NYU Langone Health business development strategies and tactics focused on market growth and expansion; 22% market growth year-over-year
• Led compliance audits that reviewed medical necessity, safety practices, and procedures
• Established and maintained key performance indicators (KPIs) for the operations team and medical practice while liaising with executive partners to achieve practice goals
• Orchestrated the creation and implementation of clinical protocols, policies, and procedures for the ambulatory wound care and hyperbaric clinical practice; rectified gaps in care delivery, driving a notable 30% improvement in patient outcomes
• Advised executive partners on relationship management strategies with stakeholders and hospital partners; 20% increase in referrals and 15% reduction in patient churning
• Narrowed cancellation rates from 18% to 6% aligning administrative processes to clinical outcomes for the best quality of care; improving revenue by 20% year-over-year and increased patient satisfaction scores from 75% to 92%
• Created community physician engagement strategies aligned with organizational goals and community needs that increased hyperbaric treatments by 17% and new patients by upwards of 13%
• Collaborated with hospital partners, physician groups, medical staff, and multidisciplinary groups to accomplish hospital goals and objectives; leveraged data-driven approaches that built and optimized processes that drove efficiency and an improved patient experience