Sean Moran

• Assist management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
• Conduct thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
• Minimize potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
• Contribute to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
• Increase repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
• Provide exceptional customer service, resolving complaints diplomatically and efficiently.
• Ensure high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.

• Helped manage 15 to 20 employees to complete over $500,000 in Furnishing, fixtures and equipment projects.
• Diligently reviewed floorplans to determine correct amount and placement of product.
• Closely coordinated with Project Managers from Contractor and Developer. Ensuring smooth workflow and customer satisfaction. While adhering to safety guidelines.
• Promoted project success and team member safety by coordinating proactive and thorough training programs.
• Coordinated with warehouse personal to ensure timely delivery of product and correct amount of product per delivery.
• Tracked hours and payroll for employees. Submitting weekly.

• Evaluated Original Equipment Manufacturer schematics and service documentation to identify parts to order.
• Inspected new parts and areas of repair to verify correctness and quality.
• Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
• Completed average of 80-100 body work orders each month while maintaining company defined quality standards.
• Maintained excellent customer service through ongoing communication with customers throughout the repair process.
• Lead Estimator for Geico Auto Repair Xpress Program for 2 years.
• As Collision Manager for Coral Springs Auto Mall on behalf of Classic Collision, I would handle on site estimating and coordinate delivery of vehicles to and from the body shop for all 4 dealerships within the auto mall.

Lead field technicians would ensure proper installation of equipment to collect the best possible data for customers. Also train new hires on how to install equipment and collect data properly. Some key responsibilities included but not limited to...

• Scanned documents and saved in database to keep records of essential organizational information.
• Outlined appropriate processes and procedures to fulfill and complete inquiries.
• Sent completed entries to Supervisors for evaluation and final approval.
• Maintained fleet of Traffic Data Collection equipment including batteries, cameras, pneumatic gauges and tubes. Made sure each technician had correct amount of working inventory to complete their jobs.
• Worked in high risk areas and/or at high risk times in order to complete jobs on time for customers. Making sure all safety precautions were followed, especially on "high risk" projects.

• Assisted daily operations of QA department for Bayonne Drydock and Repair Corp. Consisting of setting up times for inspection of work on US Navel and commercial vessels.
• Consisting of welding, painting, mechanical, electrical work on board vessels. Meeting with Port Engineer, Chief Engineer, Captain, Ships crew, and regulatory bodies such as American Bureau of Shipping (ABS) and Coast Guard, to inspect and insure completion of work being done on board.
• Also working closely with the Welding dept. I would set up and manage jobs being done by welding contractors. Inspect quality of welds, keep track of time and material used on job site, and work closely with customers to ensure proper completion of all work.