Sean Moran
Roofing Distribution Branch Manager
Escondido,CA
Summary
Dynamic leader with a proven track record at Beacon Building Products, excelling in branch operations management and relationship building. Elevated customer satisfaction and revenue growth through strategic planning and effective team coaching. Proficient in MS Office, adept at fostering employee development and mentoring, ensuring operational excellence and compliance.
Overview
8
8
years of professional experience
Work History
Branch Manager
Beacon Building Products
12.2022 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Developed strategic plans for day-to-day financial operations.
Inside Sales Representative
Beacon Building Products
01.2020 - 12.2022
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Managed friendly and professional customer interactions.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Yard Foreman
Beacon Building Products
06.2016 - 01.2020
- Optimized space utilization through efficient inventory management, leading to a well-organized yard environment.
- Loaded and unloaded trucks with loaders, forklifts and other heavy equipment and supervised routine maintenance, inspection and registration to maintain good operating condition.
- Played an integral role in successful project completion by effectively coordinating yard staff and resources on a consistent basis.
- Implemented preventative maintenance schedules for equipment, resulting in reduced repair costs and increased longevity of assets.
- Maintained smooth operations during peak periods with proactive planning strategies that accounted for seasonal fluctuations in workload.
- Notified manager of significant overstocks, shortages and quality returns to maintain accurate inventory and expedite reorder.
- Facilitated communication between departments to ensure seamless workflow for all parties involved.
- Enhanced yard efficiency by implementing effective organization and storage systems.
- Conducted safety and yard inspections and documented and distributed findings and observations.
- Inspected loading operations for outgoing delivery to comply with shipping specifications, load limits and safety regulations.
Education
High School Diploma -
Mira Mesa High School
San Diego, CA 05.2001 -
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Coaching and mentoring
Employee development
Excellent work ethic
Proficient in MS office
Timeline
Branch Manager
Beacon Building Products
12.2022 - Current
Inside Sales Representative
Beacon Building Products
01.2020 - 12.2022
Yard Foreman
Beacon Building Products
06.2016 - 01.2020
High School Diploma -
Mira Mesa High School
05.2001 -
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