Summary
Overview
Work History
Education
Skills
Ancient Free and Accepted Masons of Oregon
Timeline
Generic

Sean Morgan

Astoria,Oregon

Summary

Polite and professional worker successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

12
12
years of professional experience

Work History

Correspondent

Englund Marine And Industrial Supply
10.2022 - Current
  • Ensuring shipments are checked in and corrections made on tight timelines so as not to delay distribution
  • Research and implement solutions for vendor discrepancies that arise during order processing
  • Helped create and implement complete overhaul of the warehouse organizational system and provide staff support during transitional period
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Conducted regular inspections and audits to check quality and verify inventory levels.

Associate

America's Mattress
07.2021 - 12.2021
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Provided product price information to customers
  • Managed customer relations through communication and helpful interactions
  • Identified customer needs and wants to enhance customer experiences and boost sales
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items
  • Engaged in friendly conversation with customer to better uncover individual needs
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions

Assistant Manager of Operations

M&N Workwear
02.2016 - 03.2021
  • Taught employees how to collaborate on daily job tasks and achieve service targets
  • Introduced new methods, practices, and systems to reduce turnaround time
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
  • Communicated with customers to assess satisfaction with products and services received
  • Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand
  • Implemented new technology to streamline processes and improve operations
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Trained new employees on proper protocols and customer service standards
  • Interacted well with customers to build connections and nurture relationships

Department Support

Costco
10.2011 - 09.2016
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered questions about store policies and addressed customer concerns.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.

Education

No Degree -

Clatsop Community College
Astoria, OR

High School Diploma -

Clovis High School
Clovis, CA
06.2006

Skills

  • Data processing and clerical input
  • Active Listening
  • Microsoft Office
  • Telephone Interviews
  • Information Services
  • Correspondence
  • Quality Control
  • Performance Improvement
  • Complex Product Knowledge
  • Documentation
  • Customer Retention Strategies
  • Operational Efficiency

Ancient Free and Accepted Masons of Oregon

I am a member of Seaport Lodge No. 7. I currently hold the position of Past Master but I was elected to the position of Worshipful Master which I held for 4 years. I have organized numerous community outreach and charity events. 

Timeline

Correspondent

Englund Marine And Industrial Supply
10.2022 - Current

Associate

America's Mattress
07.2021 - 12.2021

Assistant Manager of Operations

M&N Workwear
02.2016 - 03.2021

Department Support

Costco
10.2011 - 09.2016

No Degree -

Clatsop Community College

High School Diploma -

Clovis High School

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Sean Morgan