Sean Morgan
Mountain Lakes,NJ
Summary
A dedicated and hard-working professional with diverse experience in customer service, medical administration, and technical support. With a background as a medical secretary, customer service representative, hearing aid technician, and cashier merchandiser, I bring strong leadership abilities, exceptional verbal and written communication skills, and a passion for working with people. Known for my ability to handle multiple tasks efficiently while maintaining a compassionate and customer-focused approach. Eager to grow and contribute with the utmost dedication, I take pride in delivering outstanding service and building positive relationships, always striving to go above and beyond in every role I take on.
Overview
4
4
years of professional experience
Work History
Medical Office Secretary
Oncology Hematology Specialists
03.2024 - Current
- Act as the first point of contact for new patients
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Organized patient files and records with efficiency, ensuring easy access for healthcare providers when needed.
- Obtained payments from patients and scanned identification and insurance cards.
- Provided superb customer service while answering phone calls and assisting visitors at the front desk area.
- Scanned prescriptions and reports into ONCO database.
- Wheeled patients to and from their vehicles before and after their appointments.
- Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.
- Promoted a positive work environment by fostering collaboration and open communication among office staff members.
Customer Service Representative
Ups Store
12.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong relationships with customers through attentive listening and empathetic understanding of their needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Investigated and resolved customer inquiries and complaints quickly.
- Emptied pallets full of store supplies into the appropriate storage areas
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Processed Amazon returns for customers
- Processed customer shipping with efficiency
- Ensured the safety of each shipment by packing boxes to the company standard
Industrial Sewing Machine Operator
Merch Pros
04.2023 - 12.2023
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Performed routine sewing machine maintenance, lubrication, belt changes and lint removal.
- Expedited order fulfillment by assembling finished products quickly and efficiently, following specific customer requirements.
- Completed quick and safe threading and needling changing operations to keep production on schedule.
- Produced high-quality garments through careful monitoring of stitch quality and consistency.
Hearing Aid Technician
Sivantos
09.2022 - 03.2023
- Conducted regular quality control checks on all hearing aids stock ensuring consistent performance levels were maintained.
- Tested hearing with complete audiological examinations.
- Optimized hearing aid performance for patients through thorough cleaning and maintenance services.
- Implemented new organizational systems for storing equipment or materials that streamlined daily workflow efficiency.
Cashier/Merchandise Associate
PetSmart
07.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Processed refunds and exchanges in accordance with company policy.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
No Degree - Animation
County College of Morris
Randolph Township, NJ06-2020
High School Diploma -
Boonton High School
Boonton, NJ06-2020
Skills
- Telephone customer support
- Maintaining confidentiality
- Excellent communication
- Team collaboration
- Adaptability and flexibility
- Cash handling
- Computer proficiency
- Staff leadership
2024 NSLS Inductee
I am honored to have been inducted into the National Society of Leadership and Success (NSLS), a recognition of my commitment to leadership development and academic excellence. Being part of this prestigious organization has provided me with valuable opportunities to enhance my leadership skills, engage with a network of motivated individuals, and deepen my understanding of personal and professional growth. Through NSLS, I continue to embrace challenges and strive to make a positive impact in both my community and career.
Timeline
Medical Office Secretary
Oncology Hematology Specialists
03.2024 - Current
Customer Service Representative
Ups Store
12.2023 - 03.2024
Industrial Sewing Machine Operator
Merch Pros
04.2023 - 12.2023
Hearing Aid Technician
Sivantos
09.2022 - 03.2023
Cashier/Merchandise Associate
PetSmart
07.2021 - 08.2022
No Degree - Animation
County College of Morris
High School Diploma -
Boonton High School
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