Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sean Morrow

Orlando

Summary

I am applying to the Administrator Clerk/Receptionist role in order to supplement my income alongside my current full time role. Despite my current position as an IT professional, I have extensive customer service experience from years prior working as hotel receptionist, cashier, and disney cast member. I believe these previous positions have left me with the appropriate customer service, organizational, time & people management skills that would make me well suited to fill this position.

Overview

3
3
years of professional experience

Work History

IT Help Desk Technician

Orange County Government
01.2023 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
  • Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Assisted in system migrations, ensuring minimal downtime and a smooth transition for all users involved.
  • Streamlined help desk operations by implementing an effective ticket management system.
  • Managed hardware inventory, maintaining adequate stock levels to minimize disruptions due to equipment failure or shortages.

Education

Political Science

University of Oregon
Eugene, OR
12-2019

Skills

  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management

Timeline

IT Help Desk Technician

Orange County Government
01.2023 - Current

Political Science

University of Oregon