Sean Mosey
Waterford,MI
Summary
Strong operations professional and licensed residential builder. Experienced Director with a demonstrated history of success in the real estate and property management industries; streamlining work order follow-up and completion, and growing customer service to community, SFR and MFR residents and board members. I have stimulated company revenue by capturing additional billables for capital improvement project scope creation as well as insurance restoration project oversight, while building customer communication and thereby earning customer trust and satisfaction.
Overview
4
4
years of professional experience
Work History
Renovations Manager
Evernest Property Management
11.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Renovations Director
SFR3, LLC
01.2023 - 10.2023
- Lead company's Detroit Metro market of 500+ rentals and backlog of hundreds of homes to be renovated.
- Built and lead team of construction managers, estimators and vendors to renovate homes.
- Developed and adjusted processes and procedures to meet market goals/objectives.
- Forecast projections for renovation and turn completions and hold team accountable to their goals.
- Utilized company's proprietary software to assign and reassign projects based on geography, potential roadblocks/delays and team strengths to best create success.
- Foster and maintain great working relationships with municipality inspectors by inviting them into our projects as a partner for smooth and successful completions.
Director, Maintenance and Construction Operations
Avenue Group Real Estate
10.2020 - 12.2022
- Served on the Leadership Team; shared the planning and implementation of EOS and complete restructuring of the company.
- Created Hashtag Maintenance, LLC to provide maintenance and construction services to residential rental and community association arms of the company.
- Created, documented and implemented new policies and procedures to be followed by all.
- Lead, manage and hold accountable all team members.
- Direct all construction operations including custom build-out of new 5000 sq ft office
Education
No Degree - Music Education
Charles Stewart Mott Community College
Flint, MISkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Project Management
- Customer Relationship Management (CRM)
- Performance Management
- Performance Evaluations
- Key Performance Indicators
- Expectation setting
- Problem Resolution
- Positive Attitude
- Attention to Detail
- Multitasking
- Managing Operations and Efficiency
- Task Delegation
- Professional and Courteous
- Negotiation and Conflict Resolution
- Relationship Building
- Reliability
- Preventive Maintenance
Accomplishments
Licensed Residential Builder
EPA Lead Renovator
Interests
- Hunting
- Motorcycles
- Gardening/Landscaping
- Home Improvement
- Woodworking
- Music
Timeline
Renovations Manager
Evernest Property Management
11.2023 - Current
Renovations Director
SFR3, LLC
01.2023 - 10.2023
Director, Maintenance and Construction Operations
Avenue Group Real Estate
10.2020 - 12.2022
No Degree - Music Education
Charles Stewart Mott Community College
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