Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Sean Mullany

Osaka, Japan

Summary

Experienced Data Center Technician with proven expertise in hardware troubleshooting and break-fixing. Skilled in managing inventory and RMA processing, ensuring operational efficiency. Adept at incident & SLA management through JIRA, while fostering strong collaboration across teams. Committed to adhering to SOPs and enhancing best practices in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Data Center Technician

Oracle
06.2021 - Current
  • Hardware breakfixing, including part replacements and resolving ILOM & network accessability errors.
  • Jira ticket handling, ensuring timely response & resolution to meet SLA adherence.
  • Extensive cabling (Fiber, UTP, power), device installation, rack receiving & rack bring-up
  • Use of SSH for remote troubleshooting & triaging
  • Appropriate escalation of issues requiring collaboration with other internal teams & device owners
  • Follow SOPs and contribute to improvement processes to enhance operational efficiency.
  • Inventory & storage management: RMA handling, data-bearing parts handling, 5S organisation etc
  • Access requests & co-ordination with facilities & external vendors

Data Center Technician

IBM
04.2020 - 06.2021
  • Conducted hardware and network device troubleshooting & breakfixing.
  • .Cabling - Running, dressing & labelling of fiber, UTP & power.
  • Collaborated with other departments to resolve hardware & network issues
  • Follow proper escalation paths when needed.
  • Managed inventory of parts and handled RMA processing, ensuring accurate stock for critical hardware components with auditing.
  • Jira ticket handling & SLA management

English as a Second Language Teacher

Various
02.2013 - 04.2020
  • Business English for overseas assignment employees - Panasonic, Japan
  • University Level English - Doshisha University, Japan
  • Near native level English - Doshisha DIVE International School
  • Kindergarten <-> High School English teaching of various levels in public & private schools in Korea & Japan.

Traffic Operations Administrator

DHL
08.2011 - 02.2013
  • Managed driver queries and navigation support via tracking systems, contributing to smooth operational workflows.
  • Provided breakdown assistance, coordinating with internal staff for efficient problem resolution.
  • Perform end of trip driver incident reviews through vehicle telemetry tracking
  • Data processing & tracker management

Education

Bachelor of Science - Geography & Environmental Management

Universirty Of Bradford
Bradford UK
12-2009

Skills

  • On-ground DC buildouts and go-live preparations
  • Hardware troubleshooting & break-fixing, including use of ssh, physical isolation testing, network configuration
  • DC cabling (fiber, UTP & power)

    • Ticket * incident management / JIRA

    Incident & SLA management

  • DC inventory management; including RMA processing & data handing
  • Power/Cooling planning & optimisation
  • SOP & best practices adherence

Languages

English
Native or Bilingual
Japanese
Limited Working

Interests

  • Sport & staying active: Playing Squash, hiking, bouldering
  • Travel: Have traveled extensively across South East Asia & spend a lot of my free time exploding new places across the APAC region
  • Language learning: Continue to enjoy learning Japanese, along with other languages such as Tagalog


Timeline

Data Center Technician

Oracle
06.2021 - Current

Data Center Technician

IBM
04.2020 - 06.2021

English as a Second Language Teacher

Various
02.2013 - 04.2020

Traffic Operations Administrator

DHL
08.2011 - 02.2013

Bachelor of Science - Geography & Environmental Management

Universirty Of Bradford

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