Sean Murphy
West Jordan,UT
Summary
Competitive pricing, partner management, and onboarding experience with strong background in reporting, product creation, training, inventory, fulfillment, supply chain, and continuous process improvements. Adept in analytical and critical thinking skills to solve complex technical and operational issues. Focused on building and maintaining upstanding relationships with key suppliers to provide business stability.
Overview
9
9
years of professional experience
Work History
Competitive Pricing Associate
OVERSTOCK.COM
07.2022 - Current
- Oversee contract with 3rd party SEO company to improve and maintain competitor match accuracy
- Analytics driven quality assurance for retail prices in all product categories
- Collaboration with merchandising department to reduce first cost, improve margins, and maximize elasticity while maintaining competitive standards
- MSRP submissions and legal adherence to branding.
3rd Party Billing Domestic Freight Manager
OVERSTOCK.COM
03.2021 - 07.2022
- Operational support for LTL freight carriers as well as partners shipping applicable goods
- Liaison between carrier, partner, and customer service relations
- Collaboration alongside internal integrations to ensure process flows between shipping carrier and warehouse
- Contract adherence and process innovations
Partner Manager
OVERSTOCK.COM
08.2018 - 03.2021
- Evaluate and manage vendor's performance with internal systems for order processing, inventory controls, return trends, and pricing
- Responsible for facilitating cross functional communication, development, execution of business strategies, on-site meetings, and tradeshows
- Maintaining positive relationship throughout contract amendments
- Proactively monitor and evaluate supplier performance along with retailer business to help ensure constant growth.
Onboarding Associate
OVERSTOCK.COM
03.2018 - 08.2018
- Partner introduction to the internal systems with high level training for analytics and brand building
- Predicting profitability for the account along with retail before moving forward in the relationship
- Evaluation of contract expectations before going live.
Partner Fulfillment Manager
OVERSTOCK.COM
01.2018 - 03.2018
- Liaised between partners and management to resolve conflicts.
- Implemented processes to enforce compliance with partner agreements.
- Explained available courses of action and possible repercussions of cases to partners.
Executive Relations
OVERSTOCK.COM
06.2017 - 01.2018
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Strengthened customer relationships by proactively addressing their needs and providing tailored solutions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Social Media Manager
OVERSTOCK.COM
02.2017 - 06.2017
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Collaborated with other departments to develop integrated branding and public relations strategies.
- Collaberated crisis communications and media relations activities in response to challenging situations.
Payment Support
OVERSTOCK.COM
04.2016 - 02.2017
- Provided crisis intervention services for customers experiencing difficulties, connecting them with appropriate resources for ongoing support.
- Managed Bitcoin payment processor for retail purchases
Trainer for Customer Service
OVERSTOCK.COM
08.2015 - 04.2016
- Educated new hire employees on proper use of systems and support.
- Delivered instructional presentations on software use, focusing on soft skills.
- Utilized variety of instructional methodologies to create effective learning experiences.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
Customer Service Representative
OVERSTOCK.COM
04.2015 - 08.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Increased efficiency and team productivity by promoting operational best practices.
Education
High School Diploma -
Kearns High School
Kearns, UT05.2014
No Degree - Statistics/Physics
Salt Lake Community College
Taylorsville, UT05.2014
Skills
- SQL
- Data Analytics and Analysis
- Microsoft applications proficiency
- Account Management
- Strategic Planning
- Project Management
- Onboarding Development
- Policy Implementation
- Strong Communication and Interpersonal Skills
- Retail Merchandising
- Customer Needs Assessment
- Team Cooperation
- Inventory Management
- Order Fulfillment
- New Hire Training
Notable Information
- Promoted to a trainer for customer service in Q4 of 2015.
- Processed credits as retailer payment support of the Bitcoin wallet for Overstock.com in 2016.
- Responsible for social media accounts and executive relations working alongside public relations during 2017.
- Onboarding of partner accounts throughout various categories in 2018.
- Started mining Ravencoin cryptocurrency created by subsidiary Medici Ventures and sold on subsidiary trading app tZERO in 2018.
- Worked through cost negotiations on products and labor situations relating to tariff increase on China in 2019.
- Managed roughly 120 partners during pandemic lockdown spanning across multiple categories of products in 2020.
- LTL shipping carrier account manager in 2021. (3rd party billing domestic freight operations)
- SQL certification earned as competitive pricing associate during 2022.
Hobbies and Interests
- Reading
- Cars
- Yoga
- Gym
- Bitcoin
- Video Games
Timeline
Competitive Pricing Associate
OVERSTOCK.COM
07.2022 - Current
3rd Party Billing Domestic Freight Manager
OVERSTOCK.COM
03.2021 - 07.2022
Partner Manager
OVERSTOCK.COM
08.2018 - 03.2021
Onboarding Associate
OVERSTOCK.COM
03.2018 - 08.2018
Partner Fulfillment Manager
OVERSTOCK.COM
01.2018 - 03.2018
Executive Relations
OVERSTOCK.COM
06.2017 - 01.2018
Social Media Manager
OVERSTOCK.COM
02.2017 - 06.2017
Payment Support
OVERSTOCK.COM
04.2016 - 02.2017
Trainer for Customer Service
OVERSTOCK.COM
08.2015 - 04.2016
Customer Service Representative
OVERSTOCK.COM
04.2015 - 08.2015
High School Diploma -
Kearns High School
No Degree - Statistics/Physics
Salt Lake Community College
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