Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Sean Nestor

Staten Island,NY

Summary

Resourceful Keyholder experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling. Highly responsible with strong accuracy and dedicated nature. Proficient in managing multiple simultaneous tasks. With a strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Operations Manager

Legends Hospitality LLC
Staten Island, NY
01.2023 - 06.2024
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
  • Created and maintained employee schedules to ensure adequate staffing levels.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Retail Manager

AVI Foodsystems
Staten Island, New York
12.2021 - 12.2022
  • Supervised staff to ensure customer satisfaction and proper performance of duties.
  • Recruited, interviewed and hired qualified candidates for open positions.
  • Ensured compliance with health and safety regulations within the store.
  • Analyzed financial data to identify areas of improvement for profitability.
  • Ensured compliance with company policies, procedures, and industry regulations.
  • Developed strategies for increasing sales and improving customer service.
  • Created weekly schedules for store employees according to labor laws and budget constraints.
  • Conducted inventory management activities such as receiving shipments and maintaining stock levels.
  • Managed visual merchandising, maintaining standards and elevating customer experience.
  • Coordinated with the marketing team to plan and execute promotional events.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Shift Manager/Key Holder

Starbucks
Staten Island, NY
03.2011 - 10.2021
  • Managed shift operations by delegating tasks among team members in order to maximize efficiency.
  • Created daily reports on store sales, operational expenses, payroll costs.
  • Ensured proper opening and closing procedures were followed daily.
  • Resolved customer complaints promptly and professionally while maintaining a positive attitude towards customers.
  • Maintained accurate records of employee timecards, attendance, sales transactions, and other pertinent information.
  • Performed regular audits of the store's security systems and safety protocols.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.

Cafeteria Worker

Brooklyn Museum
Brooklyn, NY
07.2010 - 01.2011
  • Maintained tools, equipment, and surfaces in clean, neat and working order
  • Performed all work to top standards, proving best service for students, employees and school visitors
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers
  • Counted cash drawer at end of shift and prepared bank deposits
  • Oversaw register operations, counting purchases and accepting various forms of payment
  • Reported to kitchen manager before start of shift to receive assigned station, daily specials and other pertinent information.

Education

Some College (No Degree) - Hospitality Administration And Management

College of Staten Island of The City University of New York
Staten Island, NY

High School Diploma -

Susan E Wagner High School
Staten Island, NY

Skills

  • Money Transfer Systems
  • Team leadership experience
  • Clean and professional
  • Employee training
  • Good communication skills
  • Customer outreach
  • Driving business growth
  • Store growth planning
  • Leadership development
  • Team building
  • Computer skills
  • Results-oriented mindset
  • Inventory Management
  • Schedule oversight

References

  • Erik Hernandez, (917)-757-5827, Store Manager, Starbucks
  • Joseph Rivera, (347)-251-4476, Warehouse Manager, Legends Hospitality

Certification

Food Protection, NYC Health, 2017

Timeline

Operations Manager

Legends Hospitality LLC
01.2023 - 06.2024

Retail Manager

AVI Foodsystems
12.2021 - 12.2022

Shift Manager/Key Holder

Starbucks
03.2011 - 10.2021

Cafeteria Worker

Brooklyn Museum
07.2010 - 01.2011

Some College (No Degree) - Hospitality Administration And Management

College of Staten Island of The City University of New York

High School Diploma -

Susan E Wagner High School

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Sean Nestor