Sean Neuharth
Glendale,AZ
Summary
Resourceful professional with many years of diverse IT service experience for various hardware and software platforms. Tech-savvy computer expert with passion for teamwork and helping others while adapting to unexpected challenges. Committed to keeping abreast of new technologies and proven at uncovering new, timesaving solutions to common service issues.
Overview
15
15
years of professional experience
Work History
Service Desk Analyst Tier 2
Road Safety Services
Phoenix, AZ
07.2023 - 10.2024
- Answered user inquiries to resolve computer software or hardware operation problems.
- Collaborated with other teams to ensure successful resolution of customer inquiries.
- Developed, wrote and maintained detailed troubleshooting guide and knowledge base for use by other service desk staff and field service staff.
- Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss.
- Evaluated current technologies and identified areas where improvements could be made.
- Supported and assisted less experienced technicians in resolving client issues requiring advanced or specialized expertise and experience.
- Monitored and responded quickly and effectively to requests received through the IT service desk ticketing system.
- Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Created documentation for frequently asked questions and how-to guides for end users.
Lead Implementation Tech
Blutooth Dental Solutions
Scottsdale, AZ
12.2018 - 04.2023
- Maintained and implemented IT infrastructure in dental clinics.
- Installed and supported Dentrix, Eaglesoft, Dexis, Open Dental solutions.
- Managed successful installation and troubleshooting of X-Ray sensors.
- Terminated all cable runs and completed punch-down blocks.
- Configured network rack equipment, routers, and switches.
- Placed wireless access points and sound equipment overhead.
- Configured dental Ops with monitors on chair arms.
- Installed TVs on wall and ceiling mounts over dental chairs.
- Configured VOIP phone systems.
- Delivered support services and coordinated major incident responses.
- Restored servers swiftly, ensuring minimal disruption to office operations.
- Delivered office discoveries to enhance workflow.
- Collaborated with vendors to configure dental equipment and software solutions.
- Delivered technical support via remote access and phone.
Operation Support Service Desk Analyst
Orion Health
Scottsdale, AZ
07.2016 - 08.2018
- Identified improvement areas and implemented new tools for monitoring.
- Facilitated rapid onboarding process for new recruits.
- Executed various special projects, independently completing a few and training team members.
- Escalated service outages promptly for swift resolution.
- Collaborated with Direct Secure email team and administered SSL and PKI certificate creation.
- Coordinated approvals and installations of certificates.
IT Support Analyst
Walton International Group Inc.
Scottsdale, AZ
04.2013 - 05.2016
- Supported technology services for 8 office locations with up to 200 staff members.
- Deployed Cisco phone systems across eight offices, ensuring unified communications.
- Oversaw two remote office relocations within designated go-live timelines.
- Purchased and implemented a variety of desktops, laptops, and mobile devices for over 150 users.
- Coordinated multiple vendors to maintain phone systems and mobile devices.
- Streamlined employee processes by researching departmental requests and suggesting alternative solutions.
- Implemented task automation to reduce manual workload.
- Oversaw deployment of MS Office 2013 for over 150 users.
- Made the department more relatable by changing company perception of IT.
- Reduced daily helpdesk queries by training staff on multiple systems and tasks.
Point of Sale Implementation Specialist and Trainer
POSitive Technology/ OpSuite
Scottsdale, AZ
07.2009 - 03.2013
- Company Overview: (Contract to Perm)
- Oversaw the preparation of three teams of temp installers for franchise expansion.
- Conducted training sessions for staff across more than 300 nationwide locations.
- Secured permanent position due to excellence in training and implementation, dealing with reluctant staff at customer sites.
- Integrated new system, highlighting its benefits to employees.
- Offered advanced support and training for helpdesk.
- Collaborated with store owners and managers to understand processes and tailor setup.
- Coordinated the rollout of new systems to over 400 franchise locations, meeting all deadlines and expectations.
- Reproduced and fully documented anomalies.
Education
Associate of Applied Science - Computer Networking Information Technology
High Tech Institute
Phoenix, AZ, US06-2001
Skills
- Active Directory Administration
- Technical Support Tier 2/3
- Software Troubleshooting
- Remote Access Software
- Client communication
- Analytical thinking
- Small project management experience
- Great multitasking abilities
- Office Technology Deployment
- Microsoft Retail Management System's
- Mobile device management and support
- Point of Sale Installation, Planning and Training
- Dental IT Solutions
- Dental software installation
- Digital X-Ray sensor Installation and support
- Eaglesoft
- Dentrix
- Open Dental
- Dexis
- Low Voltage Cable Installations
Timeline
Service Desk Analyst Tier 2
Road Safety Services
07.2023 - 10.2024
Lead Implementation Tech
Blutooth Dental Solutions
12.2018 - 04.2023
Operation Support Service Desk Analyst
Orion Health
07.2016 - 08.2018
IT Support Analyst
Walton International Group Inc.
04.2013 - 05.2016
Point of Sale Implementation Specialist and Trainer
POSitive Technology/ OpSuite
07.2009 - 03.2013
Associate of Applied Science - Computer Networking Information Technology
High Tech Institute
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