Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sean Newcome

Radford,VA

Summary

Adept at enhancing operational efficiency and customer satisfaction, my tenure at Newc's Exterminating Solutions highlighted my problem-solving prowess and exceptional customer service skills. By implementing innovative solutions and fostering teamwork, I significantly improved service delivery, showcasing my ability to adapt and excel under pressure.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Technician/ Sales

Newc's Exterminating Solutions
06.2023 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained compliance with regulatory standards and safety requirements.
  • Maintained quality assurance and customer satisfaction objectives.
  • Applied critical thinking and research to address complex issues.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Organized work to meet demanding production goals.
  • Completed job reports and logs immediately following service calls.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Collaborated with cross-functional teams to ensure timely completion of complex projects.
  • Mentored junior technicians in maintenance, repair, and reporting duties.
  • Addressed routine equipment maintenance according to established schedule.
  • Reduced downtime for machines through proactive identification and resolution of technical issues.
  • Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.
  • Tested systems, noting issues and completing preventive maintenance.
  • Worked with diverse types of weather and ground conditions.
  • Liaised with internal departments to optimize productivity and efficiency.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Technician/ Sales

Allpest Solutions Exterminating
08.2018 - 01.2023

I was a Sales / Technician in the Exterminating field.I would identify problem areas with pest ,both in Commercial and Residential units.After identifying the type of problem, I would implement a plan and discuss with the owner Upon approval, I would start the program that we both felt would be best suited for the Pest control.Iwould explain step by step to the client , what exactly was taking place.Also explaining how it would work and also, explain what they could do to help the problem.Iwould return either in1,2 or 3 months to monitor and do the service again.

I would also return calls and make sure the clients were up to date.I would also give the client knowledge into the industry and how the pest acts and what they could expect.Alsp, as the service continued and I thought that another approach would work in conjunction to the present service, I would offer this to the client as well.In closing, I would treat for pest, both insects and also rodents and take care of the issues at hand.Along the way, if I thought another service would benefit my customer, I would offer it During each work day, my clients were my main objective and I assured them, through my services and the help of my client, that her issues work soon disappear.

Landscape Supervisor

4 Seasons Lawn Care And Landscaping
02.2005 - 06.2008
  • Improved client satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Fostered a positive work environment that encouraged teamwork, creativity, and continuous learning among employees.
  • Established relationships with various parties involved in landscaping process through strong leadership and problem-solving skills.
  • Reduced project costs by negotiating favorable contracts with suppliers and managing resources effectively.
  • Managed and supervised landscaping projects from inception to completion, ensuring timely delivery and quality results.
  • Optimized workflow processes within the team by implementing innovative project management tools and techniques.
  • Implemented rewards system that impacted Number landscaping employees to set standards for daily work and create atmosphere of creativity and motivation.
  • Assessed potential risks associated with each project and devised mitigation strategies accordingly to ensure smooth execution.
  • Set manageable daily and weekly landscaping goals for Number employees to secure deadlines approved by clients.
  • Planned, organized and communicated production goals with crew members, crew supervisors, trade contractors and customers.
  • Enhanced landscape aesthetics by planning, designing, and implementing creative outdoor spaces.
  • Mentored junior landscape professionals in both technical skills development and career growth opportunities within the organization.
  • Collaborated with clients to develop budgets for landscape projects while ensuring cost-effectiveness without compromising quality.
  • Implemented environmentally sustainable practices in all landscaping projects to promote eco-friendly environments.
  • Conducted regular performance evaluations of team members to identify areas of improvement or recognize outstanding achievements appropriately.
  • Increased team productivity through effective communication, clear expectations setting, and consistent feedback on performance.

Education

Required - General Studies

NRVCC
Dublin, VA

Skills

  • Attention to Detail
  • Customer Service
  • Works Well Under Pressure
  • Multitasking and Organization
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Flexible and Adaptable
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Calm Under Pressure
  • Active Listening
  • Organization and Time Management
  • Decision-Making
  • Problem Resolution
  • Verbal Communication

Certification

  • Area of certification, Company Name - Timeframe
  • Area of expertise License - Timeframe
  • Certified Job Title, Company Name - Timeframe
  • Licensed Job Title - Timeframe

Timeline

Technician/ Sales

Newc's Exterminating Solutions
06.2023 - Current

Technician/ Sales

Allpest Solutions Exterminating
08.2018 - 01.2023

Landscape Supervisor

4 Seasons Lawn Care And Landscaping
02.2005 - 06.2008

Required - General Studies

NRVCC
Sean Newcome