Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sean Nguyen

Sean Nguyen

San Jose,CA

Summary

Dedicated IT Specialist with extensive experience in providing exceptional technical support and managing complex IT challenges. Specialized in Okta SSO, SaaS administration, and adept at ensuring seamless IT operations. Committed to enhancing the IT infrastructure and contributing positively to the team.

Overview

20
20
years of professional experience

Work History

IT Specialist

Enlighted - A Siemens Company
Santa Clara, CA
01.2019 - 03.2024
  • Resolved technical issues for end-users through the proactive management of support tickets using Jira, significantly enhancing the level of customer service provided
  • Facilitated the complete user lifecycle management including onboarding and off-boarding processes using tools like Active Directory, Google Workspace, and Okta SSO
  • Configured and maintained a variety of IT equipment, spanning from VMs, Windows servers, desktops, laptops, Mac systems, and mobile devices
  • Conducted detailed audits and managed IT assets using sophisticated asset management software, optimizing software license usage and cutting down on unnecessary expenditures
  • Ensured network security and operational compliance by managing updates and patches for Palo Alto Network firewalls
  • Oversaw and improved network infrastructure through meticulous monitoring and adjustments in VLAN configurations using Cisco Meraki technology
  • Directed multiple projects focused on integrating Okta SSO applications to streamline user access and enhance system interoperability
  • Authored and curated technical documentation and knowledgebase resources using Confluence, improving information accessibility and support processes
  • Managed communications infrastructure, including VOIP and wireless networks, to ensure uninterrupted service and connectivity
  • Set up and maintained video conferencing systems utilizing Microsoft Teams and Zoom, enhancing the organization’s ability to conduct effective virtual meetings.

IT Desktop Administrator

Elma Electronics
Fremont, CA
06.2015 - 10.2018
  • Diagnosed and rectified issues with networks, PCs, printers, hand scanners, and phone systems, enhancing system reliability
  • Streamlined the management of ServiceDesk tickets, achieving significant improvements in end-user satisfaction
  • Oversaw a Windows environment for more than 300 users, both onsite and remote, ensuring stable and continuous operations
  • Provided training to end-users on software, hardware, and network protocols, increasing user competence and reducing support tickets
  • Administered the IT equipment inventory, implementing timely updates to prevent business interruptions
  • Utilized Spiceworks for network performance monitoring, rapidly resolving service issues to maintain network integrity
  • Oversaw the creation and maintenance of IT documentation, ensuring accuracy and availability of essential operational guides.

Desktop Support Engineer

USWired
San Jose, CA
02.2012 - 11.2014
  • Oversaw user accounts in Active Directory, providing thorough troubleshooting across hardware, software, and network domains
  • Utilized Connectwise for issue tracking management and employed Bomgar remote tools to address client issues effectively
  • Handled the imaging, setup, and deployment of new desktops, laptops, and associated peripheral devices
  • Conducted regular data backups to safeguard against data loss due to system failures or security breaches.

Education

Associates of Applied Science -

West Valley College

Skills

Software & Platforms:

  • Jira
  • Confluence
  • Okta SSO
  • Active Directory
  • Google Workspace
  • Azure
  • Microsoft 365
  • Cisco Meraki
  • Palo Alto Firewall
  • VMWare
  • Windows Server
  • Office 365
  • Teams
  • Zoom
  • Intune
  • Crowdstrike

Operating Systems:

  • Windows
  • Mac OS
  • IOS
  • Android

Networking & Security:

  • VPN
  • VOIP
  • Identity and Access Management
  • Network Administration
  • System Administration
  • Information Security
  • Information Protection
  • Endpoint Security

Technical & Project Skills:

  • Application Support
  • Virtualization Technologies
  • Project Management
  • Troubleshooting and Analysis
  • Asset Management
  • Technical Documentation
  • Ticket Management
  • IT Compliance

Interpersonal & Soft Skills:

  • Communication Skills
  • Critical Thinking and Problem Solving
  • Effective Time Management
  • Ability to Work in a Team
  • Ability to Work Under Pressure
  • Customer Service
  • Adaptability
  • Ability to Multitask

Certification

  • Okta Certified Professional
  • Microsoft Certified: Azure Fundamentals
  • Microsoft Certified: Azure Administrator Associate

Timeline

IT Specialist

Enlighted - A Siemens Company
01.2019 - 03.2024

IT Desktop Administrator

Elma Electronics
06.2015 - 10.2018

Desktop Support Engineer

USWired
02.2012 - 11.2014

Associates of Applied Science -

West Valley College

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Sean Nguyen