Sean Nickell

• 4 years of CANES experience.
• 4 years of Linux experience.
• 4 years of VSphere experience.
• 4 years of Cisco device experience.
• 4 years of Windows server experience.
• 4 years of ACAS and HBSS experience.
• 4 years of Active Directory, Domain Name Servers (DNS) and Group Policy (GPO) experience.
• Performed maintenance tasks on PCs, networks and mobile devices.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Analyzed equipment issues to identify troubleshooting methods needed for quick remediation.
• Configured systems according to prescribed software and hardware frameworks.

I perform daily system monitoring, operations and maintenance of the systems in a 24x7 operations and test environment. I provide first level technical support to the warfighter and perform initial troubleshooting of all local hardware, software and networks. I document and report all events/issues to the CWO and receive tasking and direction from the CCC for all operations, test & real world events. I also assist in all hardware/software installations as directed by the local SMEs and create and maintain user accounts as directed by the local ISSO.

Work along side a team to make and manage user accounts on a SAP network. Correct any trouble tickets that are received. Maintain a updated inventory of the assets.

Work along side a team to make and manage user accounts on a SAP network. Correct any trouble tickets that are received. Maintain a updated inventory of the assets.