Sean Nielsen
Tampa,FL
Summary
Beverage Manager with over 14 years of expertise in the beverage service industry, excelling in cost analysis, quality assurance, and customer service. Demonstrates a strong ability to lead and train teams, enhance sales productivity, and streamline operations to boost efficiency and customer satisfaction. Passionate about fostering teamwork and cultivating positive client relationships through innovative service strategies.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Sunda New Asian
01.2023 - Current
- Oversee daily operations, ensuring smooth service and customer satisfaction.
- Increased revenue through strategic planning and efficient resource management.
- Implement solutions to operational challenges, enhancing productivity.
- Lead strategic operations, optimize staff performance, and enhance customer satisfaction. Implement innovative systems, resulting in substantial revenue growth.
- Foster team cohesion, mentor staff, and cultivate a positive work environment. Collaborate with departments to streamline processes and boost operational efficiency.
Assistant Beverage Manager
Hard Rock Hotel and Casino Tampa
04.2021 - 12.2022
- Reconciled daily transactions, inventory, balance sheets, and ordering for next business day.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
- Optimized beverage inventory management, reducing waste and improving cost efficiency. Implemented data-driven strategies for sales forecasting and stock control.
- Streamlined staff training program's, enhancing customer service quality and operational efficiency. Monitored key performance indicators to drive continuous improvement.
Field Training Agent
USHEALTH Advisors
03.2017 - 01.2022
- Leveraged active listening and observation skills to identify potential clients, developing tailored sales approaches for optimal conversion rates
- Nurtured long-term client relationships through daily rapport-building, establishing trust and ensuring ongoing customer satisfaction
- Expanded professional network through active participation in social environments and industry groups, driving business growth
- Spearheaded sales team development, consistently achieving weekly 100k targets through strategic leadership and personalized coaching initiatives.
Bar Manager, PA
Creekside Sports Bar and Grill
05.2011 - 12.2015
- Provided restaurant guests with friendly and professional service, excellent food quality and consistency of execution in an attractive, well-maintained environment
- Created restaurant events to attracted new customers while keeping current customers coming back for more
Education
Bachelor of Science - Business Administration, Management
Millersville University
Millersville, PA05.2014
Timeline
Assistant General Manager
Sunda New Asian
01.2023 - Current
Assistant Beverage Manager
Hard Rock Hotel and Casino Tampa
04.2021 - 12.2022
Field Training Agent
USHEALTH Advisors
03.2017 - 01.2022
Bar Manager, PA
Creekside Sports Bar and Grill
05.2011 - 12.2015
Bachelor of Science - Business Administration, Management
Millersville University
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