Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sean Niemi

Rio Linda,CA

Summary

Dynamic Service Manager with a proven track record at Newwrx Plumbing, excelling in customer service management and team leadership. Enhanced customer satisfaction through effective conflict resolution and innovative training programs. Committed to fostering a culture of continuous improvement while ensuring compliance with industry standards and optimizing operational efficiency.

Overview

14
14
years of professional experience

Work History

Service Manager

Newwrx Plumbing
02.2022 - 03.2025
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.

Training Supervisor

Bonnie
02.2020 - 01.2022
  • Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
  • Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
  • Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
  • Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
  • Updated employees with latest policies, procedures and compliance standards.

Manager of Operations

Chris Plumbing
03.2011 - 01.2020
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.

Education

High School Diploma - General Studies

Beaumont Adult Education
Beaumont, CA

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Employee training and development
  • Customer service management
  • Time management
  • Conflict resolution

Timeline

Service Manager

Newwrx Plumbing
02.2022 - 03.2025

Training Supervisor

Bonnie
02.2020 - 01.2022

Manager of Operations

Chris Plumbing
03.2011 - 01.2020

High School Diploma - General Studies

Beaumont Adult Education

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Sean Niemi