Summary
Overview
Work History
Skills
Timeline
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Sean O'Brien

Sean O'Brien

Orland,CA

Summary

Dynamic team member with a proven track record in customer service and team building. Expert in training and mentoring associates, enhancing productivity and fostering a collaborative environment. Skilled in conflict management and effective planning, driving significant improvements in customer satisfaction and operational efficiency.

Overview

7
7
years of professional experience

Work History

Front-End Team Lead

Walmart
03.2022 - 06.2024
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Worked closely with backend associates to develop scalable solutions that supported high traffic loads while maintaining seamless functionality for associates and customers.
  • Mentored associates, offering guidance and support to increase their customer service skills and confidence levels.
  • Oversaw associate performance, corrected problems, and increased efficiency to maintain productivity, and customer service.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers of numerous checkout stations to verify adequate cash supply.
  • Coached associates and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Provided exceptional services and pleasant shopping experiences to customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Closing Manager

The Grocery Outlet
02.2021 - 02.2022
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of customer service.
  • Oversaw daily cash deposits ensuring funds were accounted correctly resulting in positive financial counts.
  • Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
  • Implemented safety measures for the stores end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
  • Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
  • Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
  • Reduced errors in financial transactions by thoroughly reviewing and verifying paperwork before submission.
  • Trained new employees on proper closing procedures, setting them up for success in their roles within the company.
  • Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
  • Assisted upper management in analyzing sales data, identifying areas of opportunity for growth and developing strategies to meet company goals.
  • Enhanced closing procedures by streamlining processes and implementing time-saving strategies.

Information Technology Specialist

US Army National Guard
03.2012 - 05.2015
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Worked closely with backend associates to develop scalable solutions that supported high traffic loads while maintaining seamless functionality for associates and customers.
  • Mentored associates, offering guidance and support to increase their customer service skills and confidence levels.
  • Oversaw associate performance, corrected problems, and increased efficiency to maintain productivity, and customer service.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers of numerous checkout stations to verify adequate cash supply.
  • Coached associates and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Provided exceptional services and pleasant shopping experiences to customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Customer Service Manager

Walmart
05.2019 - 01.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service associates, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to upper management.
  • Conducted regular performance evaluations for associates, identifying areas for improvement and creating action plans.
  • Increased team productivity by providing ongoing training and support to customer service associates and cashiers.

Services Cashier

Walmart
01.2017 - 05.2019


  • Enhanced store productivity by maintaining a clean and organized customer service desk.
  • Provided exceptional customer service, resulting in repeat business and positive feedback from customers.
  • Processed returns and exchanges efficiently, adhering to store policies and procedures.
  • Assisted in training new cashiers, leading to improved performance throughout the team.
  • Efficiently communicated any discrepancies or inconsistencies found within pricing systems to management for resolution.
  • Completed end-of-day closing procedures thoroughly and efficiently, preparing the register for the next business days opening associate.
  • Maintained strong knowledge of current store policies to effectively answer customer questions or concerns.
  • Reduced wait times for customers with a speedy and efficient checkout experience.
  • Contributed to loss prevention efforts by diligently checking receipts during return transactions.

Cashier

Walmart
03.2016 - 01.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and debit card transactions with excellent accuracy.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both associates and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

New Sheller Operator

Crain's Walnut Shelling
09.2015 - 12.2015
  • Provided on-the-job training to newly hired workers and team members.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Reduced equipment downtime by troubleshooting issues and performing timely repairs.
  • Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.

Skills

  • Customer service
  • Problem-solving skills
  • Time management
  • Relationship building and management
  • Training and mentoring
  • Team building
  • Employee motivation
  • Opening and closing procedures
  • Conflict management
  • Fraud prevention
  • Effective planning
  • Sales coaching
  • Problem-solving
  • Reliable and responsible
  • Multitasking Abilities

Timeline

Front-End Team Lead

Walmart
03.2022 - 06.2024

Closing Manager

The Grocery Outlet
02.2021 - 02.2022

Customer Service Manager

Walmart
05.2019 - 01.2021

Services Cashier

Walmart
01.2017 - 05.2019

Cashier

Walmart
03.2016 - 01.2017

New Sheller Operator

Crain's Walnut Shelling
09.2015 - 12.2015

Information Technology Specialist

US Army National Guard
03.2012 - 05.2015

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