Skyler O'Connor
Seattle,WA
Summary
Talented customer focused professional with exemplary skills in immediate service recovery and information management. Effective multi-tasker fluent in interpersonal communications. Able to work exceptionally under pressure while remaining composed and confident.
Overview
11
11
years of professional experience
Work History
Relationship Banker
Bank of America
Seattle, WA
10.2023 - Current
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
Supervisor
Starbucks
Seattle, WA
07.2018 - 09.2023
- Operates cash register, collects payments and provides accurate change.
- Prepares numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Describes menu items to customers and suggests products based on stated preferences.
- Cleans and sanitizes work areas, utensils and equipment.
- Resolves customer disputes with tact and professionalism.
- Maintains calm demeanor during high-volume periods and special events.
Server
Dough Zone Dumpling House
Seattle, WA
08.2017 - 07.2018
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Supervisor
Power Smoothies
Seattle, WA
04.2017 - 08.2017
- Maintained stock and in-store supplies
- Customer relations and interactions
- Managed cash register and daily deposits
- Tracked store performance
- Baked and packaged foods.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Store Lead
Wild Ginger Kitchen
Seattle, WA
02.2017 - 04.2017
- Received daily orders
- Managed cash register, change orders, and daily deposits for sales
- Manage cash register, change orders, and daily deposits
- Tracked store performance
Calling Coordinator
Microsoft
Bellevue, WA
02.2016 - 08.2016
- Led participants through screeners and determined eligibility for usability studies.
- Daily use of Microsoft Excel and Outlook, and Skype for Business.
- Addressed and responded to follow-up emails.
- Coordinated meeting time for groups of 5-10 people.
Member Services Agent
Dollar Shave Club
Coos Bay, OR
12.2014 - 07.2015
- Trained new hires in job processes.
- Responded to 96-130 emails per day.
- Oversaw social media team responses by DSC Brand Voice.
- Processed customer payments, refunds, gift card purchases.
- Evaluated tracking and responded to customer concerns.
- Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
- Assisted in maintaining accurate records by verifying and updating member account information.
Education Coordinator
Jo-Ann Fabric and Craft Stores
North Bend, OR
07.2013 - 12.2014
- Recruited, trained, and evaluated part-time staff and volunteers; directed professional development activities.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Collaborated with supervisors to examine effectiveness of program and instruction.
- Chose and implemented program curricula and collaborated with instructors to align teaching strategies to meet educational goals.
- Freight receiving/stocking per approved store layout.
Education
Some College (No Degree) - Sociology
Arizona State University
Tempe, AZSkills
- Billing
- Crisis management
- Customer service/relations
- Detail Oriented
- Great Problem-solving
- Microsoft Office
- Personable
- Phone
- Reliable
- Scheduling
Timeline
Relationship Banker
Bank of America
10.2023 - Current
Supervisor
Starbucks
07.2018 - 09.2023
Server
Dough Zone Dumpling House
08.2017 - 07.2018
Supervisor
Power Smoothies
04.2017 - 08.2017
Store Lead
Wild Ginger Kitchen
02.2017 - 04.2017
Calling Coordinator
Microsoft
02.2016 - 08.2016
Member Services Agent
Dollar Shave Club
12.2014 - 07.2015
Education Coordinator
Jo-Ann Fabric and Craft Stores
07.2013 - 12.2014
Some College (No Degree) - Sociology
Arizona State University
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