Sean O'Gara
South San Francisco,CA
Summary
Dynamic Installation Technician with proven expertise at Bevi in equipment maintenance and system configuration. Adept at troubleshooting and enhancing performance, I excel in customer relationship management and teamwork. Recognized for effectively minimizing downtime and ensuring optimal functionality of installations, I bring a proactive approach to field service challenges.
Overview
17
17
years of professional experience
Work History
Installation Technician
Bevi
San Francisco, CA
04.2021 - 01.2025
- Maintained accurate documentation of installation activities.
- Verified that all parts were present before beginning the installation process.
- Replaced faulty components such as circuit boards, wiring, and connectors when necessary.
- Assisted other technicians with complex installations when necessary.
- Conducted regular maintenance on installed equipment to maximize uptime and prevent downtime.
- Configured system settings for optimal performance and usability.
- Provided feedback to supervisors regarding any potential problems encountered during installations or repairs.
- Repaired malfunctioning components in existing systems as needed.
Broadband Technician
Astound
San Francisco
03.2017 - 06.2019
- Repaired damaged lines or other infrastructure due to natural disasters or vandalism.
- Assisted with troubleshooting of wireless networks and connections.
- Performed preventative maintenance on equipment to ensure optimal performance.
- Maintained accurate records of all work performed on each job site visit.
- Coordinated scheduling of appointments with customers based on availability.
- Ensured all installations were completed according to industry standards and regulations.
- Configured settings on customer devices for secure access to their home networks.
- Installed and configured customer modems and routers to ensure compatibility with the broadband service.
- Managed inventory levels of parts used for repairs and replacements.
Machine Operator
See's Candy
San Francisco
10.2015 - 01.2017
- Performed regular maintenance on machines to ensure optimal performance.
- Keep detailed reports of maintenance activities performed on machinery.
- Comply with company policies regarding quality control procedures.
- Adjust machine settings to complete tasks accurately.
- Adjusted machine settings according to production requirements.
- Troubleshoot malfunctions in equipment or processes.
Handyman Helper
De Silva Handyman
San Francisco, CA
01.2012 - 10.2015
- Operated power tools such as drills and saws safely while completing projects.
- Transported materials to job sites using company vehicles.
- Replaced broken windows and repaired window frames when necessary.
- Performed routine maintenance activities such as changing light bulbs or replacing faucets.
- Assisted handyman with a variety of maintenance and repair tasks, including painting, carpentry, plumbing, electrical work, and appliance installation.
Sales Associate
Bed Bath & Beyond
San Francisco, CA
06.2008 - 03.2011
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to size, color or style.
- Tracked sales performance metrics to identify trends in market place.
Education
GED -
City College of San Francisco
San Francisco, CA06-2009
Skills
- Equipment maintenance
- System configuration
- Troubleshooting techniques
- Customer relationship management
- Inventory management
- Critical thinking
- Outdoor installations
- Worksite safety
- Troubleshooting
- Repair services
- Field service
- Telecommunications
- Teamwork and collaboration
Timeline
Installation Technician
Bevi
04.2021 - 01.2025
Broadband Technician
Astound
03.2017 - 06.2019
Machine Operator
See's Candy
10.2015 - 01.2017
Handyman Helper
De Silva Handyman
01.2012 - 10.2015
Sales Associate
Bed Bath & Beyond
06.2008 - 03.2011
GED -
City College of San Francisco
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