Summary
Overview
Work History
Education
Skills
Timeline
Generic

SEAN ORCUTT

Camillus,NY

Summary

Goal driven Manager, Sales and Customer Service Representative with 25 years of success in hospitality, animal healthcare, information technology and manufacturing industries. Creative problem solver, quick learner, and detailed oriented with excellent communication, leadership, and interpersonal skills. Consistently meets or exceeds customer and employer expectations.

Overview

31
31
years of professional experience

Work History

General Manager

Holiday Maple Downs
03.2023 - Current
  • Responsible for the day-to-day operations of the community, including full profit and loss responsibility.
  • Execute operations plan and evaluate all aspects of the business, including the recruiting, hiring, development, and performance management of the team.
  • Supervise and partner with Community Sales Manager to assess competition, sales plans, and engage in business-to-business sales calls and community outreach.
  • Perform scheduled marketing and sales activities, including calls, tours, and sales meetings.
  • Implement successful strategies regarding labor, occupancy, expenses, and overall quality enhancement
  • Assist in the development of community budgets and capital requirements, including forecasting and approving all expenses.
  • Perform regular reviews of and make recommendations on all aspects of building needs and preventative maintenance.
  • Responsible for interviewing, hiring, training, scheduling, developing, and performance managing staff of 20 plus.
  • Meet financial management requirements for the community.
  • Conduct monthly resident and staff meetings to communicate effectively and regularly.
  • Interact with residents to build connections and nurture relationships.

Hospital Manager

VCA Fairmount Animal Hospital
11.2016 - 03.2023
  • Responsible for day to day business activities of a 40+ employee animal hospital.
  • Plan and organize all veterinary administration and personnel activities. Select, promote, and review lay and paraprofessional staff. Formulate job descriptions. Lead performance reviews and interviews. Meet with team supervisors to assess performance, improve quality and consistency and address concerns. Organize, design and lead monthly staff meetings.
  • Establish internal operating procedures for administration of the hospital to ensure accuracy and completeness of veterinary records and reports, format compliance for AAHA and state standards
  • Institute and update OSHA policies and training of staff. Keep up to date on OSHA requirements and documentation.
  • Review monthly P&L and make budget adjustments where necessary to meet goals.
  • Hospital marketing including updating of website and social media direction. Promote services and products.
  • Implement Fear Free initiative and collaborate with teams on Fear Free certification.
  • Interact with clients, develop client relationships and respond to client inquiries and concerns.
  • Oversee hospital inventory and work with inventory manager on streamlining inventory process and ordering.
  • Establish vendor relationships and meet with vendors regularly for account reviews.
  • Facilities management including outdoor and indoor hospital beautification and cleanliness.
  • Work with hospital owners and staff upon to implement smooth transfer of ownership.
  • Ensure company mission statement and values are being followed.

Sales Representative

CCPlus Inc.
08.2013 - 11.2016
  • Responsible for generating sales from existing and new clients through account development growth, identification of client needs, and developing solutions to client needs.
  • Perform core selling activities, including sales call presentation, price negotiation, execution of sales calls, and post-call analysis and reporting.
  • Negotiating terms and finalize sales including appropriate documentation; ensure seamless transition of post-sale service activities.
  • Service a customer base of 50 accounts and responsible for 3 out of the top 10 overall accounts.
  • Exceeded revenue goals by maintaining volume, increasing business, and renegotiating contracts with large accounts.
  • Marketing at trade shows geared toward healthcare professionals.
  • Implemented social media and marketing plans which significantly increased the company presence.

Sales Representative

KinaneCo Graphic Communications
12.1994 - 08.2013
  • Responsible for generating sales from existing and new clients through account development growth, identification of client needs, and developing solutions to client needs.
  • Perform core selling activities, including sales call presentation, price negotiation, execution of sales calls, and post-call analysis and reporting.
  • Negotiating terms and finalize sales including appropriate documentation; ensure seamless transition of post-sale service activities.
  • Service a customer service base of 50 accounts and responsible for 6 out of top 10 overall accounts.
  • Exceeded revenue goals by maintaining volume, increasing business, and renegotiating contracts with large accounts
  • Implemented social media and marketing plans which significantly increased the company presence.

Customer Service Manager

KinaneCo Graphic Communications
01.1994 - 01.2009


  • Responsible for ensuring the company understands and satisfies customer requirements.
  • Develop customer service standards, policies and procedures.
  • Assist in the new employee recruitment process and train staff to deliver excellent customer service.
  • Supervise staff of 3-5 employees.
  • Maintain a positive company attitude and ensure all employees under supervision are aligned with company goals.
  • Trained employees on industry related estimating and job software as well as internal company specific software.
  • Strengthened service development program by integrating strong mentoring / coaching elements into new employee trainings.
  • Documented and maintained reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in products/services.

Education

B.A. Communications -

State University of New York
Oswego, New York

A.A.S. Broadcasting -

Onondaga Community College
Syracuse, New York

Skills

  • Client Relations
  • Marketing and Advertising
  • Sales and Margin improvement
  • Operations Management
  • Leadership and team building
  • Vendor relationships
  • Facility Management
  • Team Player
  • Efficient multi-tasker
  • Effective leader
  • Customer Relations

Timeline

General Manager

Holiday Maple Downs
03.2023 - Current

Hospital Manager

VCA Fairmount Animal Hospital
11.2016 - 03.2023

Sales Representative

CCPlus Inc.
08.2013 - 11.2016

Sales Representative

KinaneCo Graphic Communications
12.1994 - 08.2013

Customer Service Manager

KinaneCo Graphic Communications
01.1994 - 01.2009

B.A. Communications -

State University of New York

A.A.S. Broadcasting -

Onondaga Community College

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SEAN ORCUTT