Sean O'Rourke
Tooele,UT
Summary
Operations professional with proven track record of managing branch operations and optimizing workflows to enhance efficiency. Known for collaborative approach to teamwork and commitment to achieving results. Reliable, adaptable, and skilled in conflict resolution and strategic planning.
Overview
26
26
years of professional experience
Work History
Inside Sales Representative
Herc Rentals/H&E Equipment
05.2023 - Current
- Coordinate rental equipment logistics, quotes, and scheduling for commercial and industrial clients.
- Support outside sales team by managing accounts, preparing proposals, and ensuring customer satisfaction.
- Develop and maintain relationships with vendors and clients to ensure seamless operations.
- Manage equipment inventory and documentation for accuracy and availability.
- Assist walk-in and phone-in customers with rental needs and product recommendations.
Field Service Manager
DISH
08.2001 - 12.2022
- Supervised daily operations for a team of up to 15 field technicians, ensuring high-quality service delivery and adherence to company standards.
- Managed performance metrics, conducted coaching sessions, and implemented training programs to improve technician efficiency and customer satisfaction.
- Collaborated across departments—including Dispatch, Warehouse, Training, and HR—to ensure technicians had the tools and support necessary for success.
- Oversaw scheduling, logistics, and field operations to meet service goals and productivity targets.
- Ensured compliance with safety regulations and company policies in all field activities.
- Analyzed field data to identify process improvements and enhance operational effectiveness.
- Recognized for leadership and strong results in technician performance and customer experience metrics.
- Worked across departments with Dispatch, Warehouse, Training, and Human Resources to provide employees with necessary tools and support.
Account Executive
Zones
11.2000 - 08.2001
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Emphasis on providing Computer and Networking products to Small to Medium Businesses through building relationships with IT professionals.
Account Support Representative
Xerox Business Solutions
09.1999 - 11.2000
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Supported up to 6 different accounts and provided support when on site employees were out of office.
- Most sites required needs of copying and other printing needs, in addition to mail room and receiving duties from shipping companies. Prompt delivery to on site employees necessary.
Education
No Degree - Business
Salt Lake Community College
Salt Lake City, UTSkills
- Service excellence
- Data-driven technical analysis
- Operations Management
- Inventory oversight
- Skilled in tool operation
- Clear and concise communication
Timeline
Inside Sales Representative
Herc Rentals/H&E Equipment
05.2023 - Current
Field Service Manager
DISH
08.2001 - 12.2022
Account Executive
Zones
11.2000 - 08.2001
Account Support Representative
Xerox Business Solutions
09.1999 - 11.2000
No Degree - Business
Salt Lake Community College
Skills
- Wiring Installation and Repair