Sean Palmedo

Handled all phone calls coming into office. Settle customer complaints, serviced accounts including follow up on cancelled policies, and serviced existing accounts.

Provided written estimates to potential customers for remodeling and painting both private and commercial customers.

Oversaw the repairing and remodeling process and took active involvement to ensure work was completed in a timely manner.

Investigated sewer pipes by using camera equipment to find potential issues that caused recurring sewage problems.

Provided estimates for repair of said issues by excavating sewage pipes and replacing or repairing said problems.

Managed excavation crews to ensure work was done correctly and timely.

• Sub contracted with another builder building and repairing decks, piers, and other water structures.
• Repaired and installed drywall in commercial and residential properties.
• Provided demolition and remodeling services to clients

• Supervised various locations, enforcing high-quality standards of operation.
• Achieved sales goals and service targets by training in store sales personnel.
• Responsible for training store management personnel to ensure company standards were monitored and reached.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Managed revenue models, process flows, operations support, and customer engagement strategies.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Conducted monthly audits to ensure inventory and loan accuracy.

• Conducted orientation sessions and organized on-the-job training for new hires.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Trained new hires to perform cross-training exercises with experienced workers.
• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Managed primary stores operations including labor, P&L, lending goals, and vehicular value for collateral based lending.
• Ensured lending goals, collection goals, and other company KPI's were above standard.

• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Set team and individual KPIs and provided regular, actionable feedback.
• Oversaw day-to-day production activities of four districts within a two state area.
• Defined, implemented, and revised operational policies and guidelines.
• Monitored budget and utilized operational resources.
• Achieved team goals through formalized training plans, coaching, and performance management.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Established and monitored quality assurance standards to achieve operational excellence.
• Mentored and coached team members to foster productive and engaging work environment.
• Analyzed business operations and implemented strategies to improve operational cohesiveness.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Assisted in recruiting, hiring and training of team members.

• Drafted budget for 26 different locations and monitored expenditures.
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Developed comprehensive training program, policies and procedures for work processes.
• Identified opportunities to improve business process flows and productivity.
• Monitored daily, monthly, and yearly store operations.
• Responsible for financial results for entire company by developing monthly and annual budgets, training of store management teams on P&L responsibility and comprehension.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Increased company profits through performance optimization strategies and efficiency improvements.
• Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
• Established performance goals for locations and outlined processes for achievement.
• Set clear goals to monitor targets and offered real-time input on performance and motivation.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for organization.