Sean Park
Irvine,CA
Summary
- Dynamic Senior Account Manager with a successful track record of delivering SaaS focused solutions.
- Achieved President's club 2x for a hypergrowth IT & Cybersecurity company
- Successfully led GTM teams and projects focused on operation efficiency and generating revenue.
Overview
7
7
years of professional experience
Work History
Senior Principal Account Manager
Kaseya
09.2022 - Current
- Achieved 117% and 109% of quota back-to-back. President's Club '22 and '23
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals with Kaseya's Solutions
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Channel Account Manager
Datto (Acquired By Kaseya)
04.2022 - 09.2022
- Increased channel sales by developing and maintaining strong relationships with key partners.
- Provided accurate forecasting of pipeline opportunities through diligent tracking of partner activities in CRM systems.
Customer Success Manager
Darktrace
07.2021 - 04.2022
- Managed a portfolio of key accounts, including NBA and MLB organizations
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
Business Development Rep (BDR)
HyperProof
08.2020 - 07.2021
- Successfully increased client base by identifying potential customers and initiating strategic outreach.
- Boosted brand awareness by representing the company at industry events and conferences.
- Contributed heavily to evaluating tools to streamline sales processes, enhancing team efficiency and productivity.
Marketing Intern
Yelp
10.2019 - 05.2020
- Co-managed multiple social media platforms for Yelp Seattle, ensuring a consistent brand voice and message.
- Boosted Yelp elite events attendance by developing and implementing targeted marketing strategies.
- Coordinated cross-functional teams to ensure seamless collaboration in event planning and execution.
Account Manager (AM)
BitTitan
03.2018 - 07.2019
- Achieved 104% of quota and increased client satisfaction by building strong relationships and addressing their needs promptly.
- Streamlined internal processes for better efficiency in account management tasks.
Business Development Rep - Team Lead
BitTitan
02.2017 - 03.2018
- Achieved 148% of my quota by identifying potential customers and initiating strategic outreach.
- Helped hire and train the first BDR team from 2 people to 8.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Education
BBA - Marketing
University of Washington
Seattle, WA06.2020
Skills
- Critical thinking
- Conflict resolution
- Negotiation
- Client retention
- Emotional intelligence
- Sales strategy development
- Business/Sales generator
- Change management
Timeline
Senior Principal Account Manager
Kaseya
09.2022 - Current
Channel Account Manager
Datto (Acquired By Kaseya)
04.2022 - 09.2022
Customer Success Manager
Darktrace
07.2021 - 04.2022
Business Development Rep (BDR)
HyperProof
08.2020 - 07.2021
Marketing Intern
Yelp
10.2019 - 05.2020
Account Manager (AM)
BitTitan
03.2018 - 07.2019
Business Development Rep - Team Lead
BitTitan
02.2017 - 03.2018
BBA - Marketing
University of Washington
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