Sean Park
New York
Summary
Dynamic HR Operations Assistant with a proven track record at The Metropolitan Opera, excelling in workflow optimization and administrative support. Known for meticulous attention to detail and delivering exceptional customer support, I effectively managed employee onboarding and status changes, enhancing operational efficiency and employee satisfaction. Proficient in Lawson and MS Office.
Overview
4
4
years of professional experience
Work History
HR Operations Assistant
The Metropolitan Opera
08.2024 - Current
- Manage the entire process of employee onboarding (Paperwork, I9 verification, Input into Lawson)
- Input employee status changes into Lawson (Position Change, Salary Change, Termination, etc.)
- Organize Personnel Action Forms received from all departments and apply the changes in Lawson
- Send out weekly ESSTA emails using mail merge in Word
- Submit weekly MPS to Payroll for HR Employees
- Send and sign off on DocuSign paperwork
- Send monthly employee transit information changes to Wex
- Provide employees with verification of employment forms
- Answer calls from employees with questions about HR operations from the HR general phone line
Mail Order & Fulfillment Representative
Metropolitan Opera
11.2023 - 07.2024
- Sorted through daily check and online donations to the Metropolitan Opera and input the information into Tessitura
- Mailed out flyers and seasonal opera booklets to subscribed members of the Metropolitan Opera
- Updated daily personal information change of subscribed members in Tessitura
- Organized student membership requests and input the information into Tessitura
Temporary Production Assistant
Carnegie Hall
06.2023 - 07.2023
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources
- Participated in daily production meetings for stage setup and instrument delivery
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
Peer Advisor
University of Rochester
08.2021 - 05.2023
- Encouraged responsible decision-making among peers by sharing insights on time management strategies, study tips, and stress management techniques.
- Assisted in the development and execution of new student orientation programs, ensuring a smooth transition into college life.
- Served at the front desk, answering calls, messages, and in-person questions from students
Music Theory Tutor
University of Rochester
08.2021 - 05.2023
- Provided 1 on 1 tutoring for college-level music theory courses
- Planned tutoring curriculum based on each student's individual needs
- Adapted teaching methods based on feedback from both students and colleagues to continuously improve effectiveness as a tutor.
Education Department Intern
The John F. Kennedy Center for the Performing Arts
06.2022 - 08.2022
- Participated in the planning and execution of the Summer 2022 Washington National Opera students program
- Managed scheduling for students' coaching sessions throughout the program
- Communicated with students, faculty, staff, and parents about daily announcements
- Drafted contracts for hiring faculty members to assist with the program
Education
Bachelor of Arts - Music Theory
University of Rochester
Rochester, NY05-2023
Skills
- Attention to detail
- Professional and friendly
- Customer support
- MS office
- Workflow optimization
- Administrative support
- Organizational management
- Lawson
- Tessitura
- Zoom
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
HR Operations Assistant
The Metropolitan Opera
08.2024 - Current
Mail Order & Fulfillment Representative
Metropolitan Opera
11.2023 - 07.2024
Temporary Production Assistant
Carnegie Hall
06.2023 - 07.2023
Education Department Intern
The John F. Kennedy Center for the Performing Arts
06.2022 - 08.2022
Peer Advisor
University of Rochester
08.2021 - 05.2023
Music Theory Tutor
University of Rochester
08.2021 - 05.2023
Bachelor of Arts - Music Theory
University of Rochester
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