Sean Parker
Tulsa,OK
Summary
Accomplished professional recognized for excellence in supervising, motivating, and training customer service and sales teams to exceed expectations and deliver company goals. Self-governing, excels at working independently while multi-tasking and completing all functions in high quality and on time. Recognized by management for dependability and adaptability. Seeking a challenging and rewarding career opportunity.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Trainer
Fort Sill National Bank
7 2010 - 04.2015
- Answered questions from clients with positivity and demonstrated an intense willingness to assist
- Provided coaching and mentoring to employees.
- Exceeded call metric expectations and maintained a near perfect QA score
- One of the few CSRs who could perform maintenance on a client's account
- Promoted to oversee training for incoming trainees
- Helped develop material being taught and adapted style of teaching based on needs of class.
- Successfully graduated over 95 percent of trainees
Team Member
Fedex Office
05.2015 - 12.2017
- Made sure every client had a positive experience in the store
- Helped with navigating the store
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Had versatility to handle any job and could float between positions
- One of the few reps who worked with management on ordering inventory for store and putting out retail items
- Was apart of training center for whole Oklahoma City district for FedEx Office
- Trained new hires in the district on how to successfully run front counter and how to properly help customers
Lead Consultant
FedEx Office Print & Ship Center
01.2018 - 02.2020
- Drove the revenue for the store by handling the big company print jobs
- Part of the store that generated the top 5 percent of revenue in the district
- Detail oriented in maintaining the store with inventory and print jobs
- Helped lead team members and provide clarity on employee expectations
- Created documents for customers and designed programs
- Helped with government print jobs which were a large chunk of income for the store
Paycom Specialist
Paycom
03.2020 - 07.2020
- Was in charge of 100,000 dollars worth of clients and making sure they knew the Paycom system
- Promoted products that would benefit client
- Exceeded call metric requirements
- Made sure to be aware of constant changing tax laws and regulations
- Graduated class on first attempt
- Trained clients on best practices with system and how to efficiently save time.
Retention Representative
Cox Communications
10.2020 - 01.2021
- Creatively prevented existing customers from leaving with use of active listening and negotiation
- Recognized by training staff for my positivity and strong morality
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Negotiated with clients to drive revenue for Cox while making sure the client was satisfied
- Exceeded call metric standards
Customer Service Representative
TBS Factoring Service
06.2021 - 08.2023
- Maintained over a 98% QA score
- Walked clients through the factoring process step by step
- Built relationships with clients and was widely appreciated by them
- One of a few reps who were allowed to generate reports for clients
- Met bonus requirements every quarter by maintaining at least 30 calls per day.
- Worked remotely with little supervision and would assist with questions from my coworkers
Education
Bachelor of Science - Psychology
Cameron University
Lawton, Oklahoma2015
Skills
- Intelligent
- Dependable
- Adaptable
- Confident
- Energetic
- Positive
- Personable
- Driven
- Charismatic
- Leadership
Accomplishments
- Part of production team that helped store achieve presidents club in Fedex Office
- Helped maintain relationships for government print jobs
- Graduated over 90 percent of CSRS when running training program for Fort Sill National Bank
- One of the few CSRS who could perform maintenance on customer accounts
- One of only 3 people who were promoted from CSR to Trainer
- Improved many aspects of training material to make sure CSRS were prepared
- Maintained many Paycom clients simultaneously
- Graduated Cox training ranked 3rd in the class out of 15 employees
- Met bonus requirements every quarter with TBS Factoring
References
- Richard Cottle
Assistant Manager
Fedex Office
Personal Cellphone 405-464-3361
- Michelle Lemm
Former Center Manager (Currently an Amazon Floor Manager)
Fedex Office
Personal Cellphone 210-846-4498
Timeline
Customer Service Representative
TBS Factoring Service
06.2021 - 08.2023
Retention Representative
Cox Communications
10.2020 - 01.2021
Paycom Specialist
Paycom
03.2020 - 07.2020
Lead Consultant
FedEx Office Print & Ship Center
01.2018 - 02.2020
Team Member
Fedex Office
05.2015 - 12.2017
Customer Service Representative/Trainer
Fort Sill National Bank
7 2010 - 04.2015
Bachelor of Science - Psychology
Cameron University
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