Sean Patterson
Sr. Project Manager | Product Operations Manager, Development Specialist
Cedar Park,TX
Summary
Senior Product Manager with 6+ years experience taking products from concept to market. Driven and strategic with proven history of superior market penetration and product launch. Forward-thinking approach, centered on company success and competitive growth with an emphasis on cultivating professional customer relations.
Capitalized on new trends and technologies to boost business initiatives and ensure integrations are both scalable and future proof. Specializing in Loyalty SaaS products with willingness to learn and adapt to any field.
Overview
9
9
years of professional experience
Work History
Sr. Product Manager | Product Operations
PAR/Punchh
New Hartford, New York
10.2020 - Current
- Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
- Increased product adoption by identifying customer needs and developing innovative product features.
- Drove go-to-market plans for product releases, coordinating marketing efforts to raise brand awareness and generate leads.
- Used interpersonal and communication skills in interactions, enriching team collaboration and client relationships on integration development projects.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Used data processing and mapping methods to confirm integration feasibility into existing systems.
- Conducted data modeling, performance and integration testing.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Lead planning and scheduling of QA and system testing efforts.
- Estimated work hours and tracked progress using Scrum methodology.
Technical Product Manager, Development Specialist
PAR/Punchh
New Hartford, New York
07.2019 - Current
- Delivered high-quality technical documentation to support sales, training, and client implementations.
- Streamlined product development processes for faster release cycles and better user experience.
- Actively provided direct support to clients using both In house and 3rd party built integrations.
- Handled concerns quickly and escalated major issues/bugs to POS Dev/Engineering.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Helped streamline repair processes and update procedures for support action consistency.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Configured hardware, devices and software to set up POS Labs for troubleshooting QA testing and development efforts.
- Assisted in retaining 200+ existing clients by extending high quality and efficient support service.
- Conducted research, gathered information from multiple sources and Documented results.
Project Coordinator / Beverage Manager
Pinballz Arcade
Austin, TX
06.2016 - 07.2019
- Consulted with Semnox to design new POS Integration.
- Oversaw all implementations, menu building and button design for Semnox POS.
- Managed all back end data support for Semnox POS system for 3 years.
- Designed network Infrastructure for 70,000 square foot expansion project.
- Designed sound and communications systems for 113,000 sq. Foot complex.
- Facilitated all vendors working together to meet deadlines and avoid scheduling conflicts.
- Worked directly with CFO to ensured all contractors and vendors kept us under budget.
- Increased sales by 90% with 5% Cost increase in one year.
Skills
Product development
Product positioning
Product roadmapping
Product lifecycle management
Project management
Competitive market analysis
Strategic planning
Restful APIs, Java, Python, Django, NET, XML
SaaS, Supporting Mobile and Web Applications for 200 clients
SaaS, Supporting APIs and POS Software for 100 Integrations
Jira, Confluence, Zendesk
Cross-functional collaboration
Timeline
Sr. Product Manager | Product Operations
PAR/Punchh
10.2020 - Current
Technical Product Manager, Development Specialist
PAR/Punchh
07.2019 - Current
Project Coordinator / Beverage Manager
Pinballz Arcade
06.2016 - 07.2019