Sean Pendleton
CLEWISTON,FL
Summary
Dynamic professional with a proven track record in call center operations and real estate sales, notably at ONE TOUCH DIRECT and Keller Williams. Excelled in customer communications, significantly enhancing customer satisfaction and retention. Demonstrates strong organizational skills, excellent teamwork, achieving departmental goals and streamlining transaction processes for clients.
Overview
13
13
years of professional experience
Work History
Call Center Agent, Inbound Sales
ONE TOUCH DIRECT
03.2022 - 02.2025
- Assisted customers with order placement, ensuring accurate and timely delivery of products or services.
- Contributed to achieving departmental goals by consistently meeting individual performance metrics.
- Increased customer satisfaction by efficiently handling inbound calls and addressing customer inquiries.
- Resolved customer complaints, resulting in higher customer retention rates.
- Efficiently managed a high volume of calls while maintaining composure under pressure.
- Navigated challenging situations with professionalism, demonstrating empathy towards customer concerns and finding effective resolutions.
Real Estate Agent
Keller Williams
07.2017 - 03.2022
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
Shift Supervisor
CVS Pharmacy
03.2012 - 07.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Education
No Degree - Business
University of Phoenix
Tempe, AZSkills
- Call center operations
- Inbound sales
- Strong organizational skills
- Employee training
- Customer communications
- Excellent teamwork
- Contract negotiation
- Works well independently
Timeline
Call Center Agent, Inbound Sales
ONE TOUCH DIRECT
03.2022 - 02.2025
Real Estate Agent
Keller Williams
07.2017 - 03.2022
Shift Supervisor
CVS Pharmacy
03.2012 - 07.2017
No Degree - Business
University of Phoenix
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