Sean Pendleton
CLEWISTON
Summary
Customer service professional with solid history of enhancing customer experiences through effective communication and problem resolution. Known for collaborating with team members to achieve goals and adapting to shifting demands. Expertise includes call handling and conflict resolution skills, valued by employers.
Overview
13
13
years of professional experience
Work History
Call Center Agent, AT&T Inbound Billing & Sales
One Touch Direct LLC
03.2022 - 02.2025
- Assisted customers with order placement, ensuring accurate and timely delivery of products or services.
- Contributed to achieving departmental goals by consistently meeting individual performance metrics.
- Resolved customer complaints, resulting in higher customer retention rates.
- Efficiently managed a high volume of calls while maintaining composure under pressure.
- Navigated challenging situations with professionalism, demonstrating empathy towards customer concerns and finding effective resolutions.
- Trained staff on operating procedures and company services.
Real Estate Agent
Keller Williams Realty
07.2017 - 08.2022
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Used CRM to document interactions with clients
Shift Supervisor
CVS Pharmacy
03.2012 - 09.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Education
GED -
Clewiston High School
Clewiston, FLSkills
- Call center operations
- Inbound sales
- Strong organizational skills
- Employee training
- Customer communications
- Excellent teamwork
- Works well independently
- Appointment setting
- Data entry
- CRM software
- Building rapport
Timeline
Call Center Agent, AT&T Inbound Billing & Sales
One Touch Direct LLC
03.2022 - 02.2025
Real Estate Agent
Keller Williams Realty
07.2017 - 08.2022
Shift Supervisor
CVS Pharmacy
03.2012 - 09.2017
GED -
Clewiston High School
Similar Profiles
Omar navarroOmar navarro
Client Service Representative at ONE TOUCH DIRECT, LLC 4902 W. SLIGH AVENUEClient Service Representative at ONE TOUCH DIRECT, LLC 4902 W. SLIGH AVENUE
KaShata LynchKaShata Lynch
Customer Service Supervisor at One Touch Direct, LLCCustomer Service Supervisor at One Touch Direct, LLC
Yasmine WaridYasmine Warid
Virtual Sales Agent at One Touch DirectVirtual Sales Agent at One Touch Direct
JOSE JAIMEZJOSE JAIMEZ
Counter Salesperson at Everglades Equipment GroupCounter Salesperson at Everglades Equipment Group
Chelsa MooreChelsa Moore
Accounts Payable Clerk at Wedgworth’sAccounts Payable Clerk at Wedgworth’s