Aleigha Brunner
Riverview,FL
Summary
Dedicated and results-oriented Customer Service Representative with over 3 years of experience in providing exceptional customer support in diverse industries. Proven track record of resolving inquiries, complaints, and technical issues efficiently and effectively. Skilled in building rapport with clients, identifying their needs, and delivering tailored solutions to ensure customer satisfaction and retention. Proficient in utilizing NGD systems and adept at multitasking in fast-paced environments while maintaining a high level of accuracy and attention to detail. Strong communication, problem-solving, and conflict resolution skills combined with a commitment to delivering superior service. A team player who thrives in collaborative environments and continually seeks opportunities for personal and professional growth.
Overview
7
7
years of professional experience
Work History
Dual Tier 1 Customer Service Representative
Maximus
07.2023 - Current
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Answered constant flow of customer calls with minimal wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Tier 1 Marketplace Customer Service Representative
Maximus
08.2022 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Food Service Representative
BayCare
02.2022 - 08.2022
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared food orders to support waitstaff and other team members.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Distributed food during busy peak periods to drive customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Deli Associate
Winn Dixie
09.2020 - 02.2022
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Listened carefully to customer instructions and prepared orders according to those preferences.
After-School Camp Counselor
Brandon Sports And Aquatic Center
08.2020 - 03.2021
- Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
- Built productive, lasting connections with individual students.
- Coordinated after-school activities contributing to individual student growth and development.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Event Staff Member
On The Move Productions
03.2017 - 07.2020
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Alerted guests of venue rules and reported infractions or violations to appropriate parties.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Provided general cleaning of venue spaces before, during and after events.
Education
Degree Associate Of Arts - Liberal Arts And General Studies
Hillsborough Community College
Brandon, FL08.2023
High School Diploma - undefined
Lennard High School
Ruskin, FL05.2020
Skills
- Safe Food Handling
- Policy and Procedure Adherence
- Document Filing
- Customer Service
- Problem Solving
- Detail-Oriented
- Strong Work Ethic
- Time Management
- Microsoft Office
- Supply Ordering
- Critical Thinking
- HIPAA Guidelines
Timeline
Dual Tier 1 Customer Service Representative
Maximus
07.2023 - Current
Tier 1 Marketplace Customer Service Representative
Maximus
08.2022 - 07.2023
Food Service Representative
BayCare
02.2022 - 08.2022
Deli Associate
Winn Dixie
09.2020 - 02.2022
After-School Camp Counselor
Brandon Sports And Aquatic Center
08.2020 - 03.2021
Event Staff Member
On The Move Productions
03.2017 - 07.2020
Degree Associate Of Arts - Liberal Arts And General Studies
Hillsborough Community College
High School Diploma - undefined
Lennard High School