Sean Phounsavath

Seattle,WA

Summary

Experienced food safety professional with a proven track record of ensuring compliance with food safety regulations and quality standards. Recognized for collaborative problem-solving approach that consistently delivers results and adapts to changing industry demands. Skilled in conducting risk assessments and implementing effective preventive measures to maintain a safe and secure food environment.

Overview

years of professional experience

Work History

Environmental Health Specialist

Multnomah County Health Department

03.2023 - 05.2025

Participated in food safety risk assessments and supported implementation of HACCP and PCQI-aligned processes, contributing to overall regulatory readiness and audit success.
Led end-to-end implementation and ongoing auditing of manufacturing quality strategies and food safety protocols across multiple beverage, food production lines and restaurants; ensured rigorous adherence to internal quality standards and external regulatory requirements (including FDA, HACCP, and GMP); coordinated cross-departmental efforts to identify gaps, drive corrective actions, and maintain continuous improvement, resulting in sustained product safety, regulatory compliance, and customer satisfaction.
Mentored and trained new team members on internal quality management systems, issue escalation protocols, and complaint investigation processes; developed onboarding materials and hands-on walkthrough that accelerated learning curves, reduced knowledge gaps, and promoted consistency in quality issue resolution across team.

Patient Operations Assistant

Providence Health & Services

10.2021 - 03.2023

Demonstrated strong task and time management skills by efficiently triaging and prioritizing a high volume of patient inquiries, appointment requests, and follow-up communications across multiple scheduling systems and EHR platforms; ensured timely responses and minimized wait times while supporting seamless coordination between providers, patients, and clinical staff.
Collaborated daily with cross-functional teams—including QA, and supplier quality SMEs—in a highly matrixed environment to drive continuous improvement in patient care and quality standards.
Supported the proactive identification of high-risk suppliers by extracting and analyzing compliance data from internal quality systems and supplier management platforms; collaborated with quality and procurement teams to interpret trends, uncover root causes, and prioritize targeted support and corrective action plans to ensure regulatory readiness and maintain patient quality.

Shop Manager

Coffee Renaissance

12.2017 - 03.2020

Investigated and escalated customer complaints by analyzing feedback data from customers and barista-submitted issues, improving resolution times and driving supplier accountability by identifying and resolving issues earlier and quicker.
Acted as a liaison between suppliers and internal teams, managing backend documentation, ensuring timely task completion, and maintaining accurate supplier compliance records.
Utilized Microsoft Excel and other Microsoft Suite tools to track trends in product quality, create supplier dashboards, and generate weekly reports used in leadership reviews.
Identified inefficiencies in supplier documentation workflows and proactively led a cross-functional mini-project involving quality, procurement, and compliance teams; redesigned the process for tracking and verifying supplier submissions, implemented a centralized digital dashboard, and reduced compliance review time by 25%, significantly improving data accessibility and decision-making for key stakeholders.

Education

Bachelor of Science - Health Studies, Community Health

Portland State University

Portland, OR

Skills

Languages: English (Native)
Food safety compliance
Product Safety
Public health compliance oversight
Strong verbal communication
CRM software proficiency

Task Management
Health Code Enforcement
Environmental policy development
Water quality analysis
Technical report writing
Sanitation inspection

Websites

https://www.linkedin.com/in/seanphoun/

Timeline