Sean P. Mahon
Williamstown,NJ
Summary
To secure and build a career within a reputable organization to utilize my skills, training, and experience, while making a significant contribution to the success of the company.
Overview
9
9
years of professional experience
Work History
Risk Analyst
Penn Entertainment / ESPN Bet
11.2023 - 10.2024
- Reviewed player accounts to ensure that they meet all the requirements for KYC, and communicated any additional requirements with the player until the process was complete
- Reviewed and investigated player chargeback claims, and effectively communicated evidence and relevant information to the banks.
- Reviewed and investigated players’ claims of account takeovers or unauthorized usage, and effectively communicated any findings, and took steps to recover the account if necessary
- Worked with a team to communicate any new findings of recent happenings or trends in terms of fraudulent activity with our players and their accounts
- Acted as a watchful eye over players’ accounts for any and all suspicious activity or breaches of policy and procedure, utilizing many different tools to ensure safety for both the players and company
Assistant Branch Manager
PNC Bank
08.2022 - 10.2023
- Managed and led branch team in all aspects of the branch. Including scheduling, coaching, planning, and operational activities
- Conducted daily reviews and debriefs with team members to gage success each day in operations, sales, and customer satisfaction
- Held team meetings weekly to discuss, review, or to gather feedback on topics and operations within the branch, and the bank as a whole
- Prospect for new businesses to gain more business clientele within the branch
- Acted as the last line of defense for fraud cases within the branch. Ensuring all transactions were legitimate and ensuring the safety of the bank and our customers
Branch Banker
PNC Bank
08.2018 - 08.2022
- Became familiarized with general banking knowledge, including regulations, and general policies and procedures.
- Acquired extensive product knowledge and conversational skills to uncover and recommend banking needs for customers, and to provide the best possible experience for customers.
- Attend to branch operational activities, including but not limited to, record keeping, ATM servicing and balancing, and performing branch cash audits and teller cash audits.
- Assisted customers with account service including opening new accounts, servicing existing accounts, taking credit card and loan applications, and taking teller transactions.
- Assisted PNC Bank in the acquisition of BBVA USA. Worked in the call center from 10/01/2021 - 11/01/2021 to welcome transferred customers, and assist them with the integration.
- Attended many meetings and trainings to improve selling skills and share best practices with coworkers from throughout the market.
Assistant Grocery Manager
Shop-Rite
03.2016 - 08.2018
- Managed employees in the grocery department after morning hours and ensured specific tasks were completed each day.
- Worked with delivery drivers to ensure all orders were placed and received in a timely manner.
- Managed and collected inventory data to understand product shelf time, and placed orders according to selling trends.
Education
High School Diploma -
Rowan University
01.2017
High School - undefined
Triton Regional High School
01.2015
Skills
- Strong interpersonal skills with clients
- Fast learner with enthusiasm
- Proficient in PC software navigation
- Effective team communicator
- Operational oversight skills
- Proven ability to adjust to diverse settings
- Strong analytical skills in fraud identification
Timeline
Risk Analyst
Penn Entertainment / ESPN Bet
11.2023 - 10.2024
Assistant Branch Manager
PNC Bank
08.2022 - 10.2023
Branch Banker
PNC Bank
08.2018 - 08.2022
Assistant Grocery Manager
Shop-Rite
03.2016 - 08.2018
High School - undefined
Triton Regional High School
High School Diploma -
Rowan University