Sean Polese
Somerset,NJ
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Lead Concierge
Maverick Concierge
Fort Lee , NJ
03.2023 - Current
- Managed daily operations of the concierge desk, including scheduling and staffing.
- Provided customer service to residents and responded to inquiries in a timely manner.
- Maintained records of residents complaints and compliments.
- Resolved conflicts between staff members in a professional manner.
- Created weekly reports summarizing activities at the concierge desk.
- Trained new employees on policies, procedures, and customer service expectations.
- Updated job knowledge by participating in educational opportunities.
- Acknowledged and greeted residents entering or leaving building, promoting pleasant environment.
- Handled mail and package deliveries, keeping items secure.
- Delivered exceptional service to every resident through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
- Spoke with residents to make conversation, answer questions or to respond to complaints.
Professional Gamer /Twitch Streamer
Self Employed Web
Basking Ridge , NJ
05.2021 - 01.2023
- Developed strategies and tactics to win competitive tournaments.
- Analyzed opponents' gameplay and identified weaknesses to exploit during matches.
- Trained regularly with other professional gamers to stay up-to-date on the latest gaming techniques.
- Collaborated with team members to plan and execute gameplays that maximize win potential.
- Researched upcoming games and updates, staying informed about changes in the industry.
- Monitored social media channels for news, trends, and customer inquiries.
- Maintained a positive attitude in high pressure situations while competing.
- Coached amateur gamers on how to improve their skills in various titles.
- Set up gaming rigs with appropriate hardware components for optimal performance.
- Identified personal strengths and weaknesses and adjusted techniques to enhance performance.
Apple Advisor
Best Buy
Bridgewater , NJ
02.2018 - 04.2021
- Explained product features and benefits to potential customers.
- Identified customer needs by asking probing questions during interactions.
- Trained other team members on the use of AppleCare tools and processes.
- Maintained accurate records of customer interactions including notes, call logs, emails.
- Suggested additional products or services based on customer requirements.
- Collaborated closely with other departments such as sales, marketing and training teams.
- Maintained positive working relationship with fellow staff and management.
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Processed payments using point of sale system software.
- Answered phone calls and directed them to appropriate personnel.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Organized backroom stock including receiving shipments, stocking shelves, inventory control.
Back Office Associate
Restoration Hardware
Dallas , TX
06.2015 - 11.2016
- Performed data entry tasks, including entering customer and account information into databases.
- Assisted customers with inquiries, requests and complaints in a timely manner.
- Monitored and updated customer accounts on a daily basis.
- Resolved discrepancies between physical inventory and system generated reports.
- Maintained records of all incoming and outgoing correspondence.
- Processed credit card payments accurately and efficiently.
- Verified invoices to ensure accuracy of billing information.
- Provided support to the front office team as needed.
- Updated internal databases with accurate customer information.
- Ensured compliance with company policies and procedures regarding back office operations.
- Collaborated with other departments to resolve issues in a timely fashion.
Education
High School Diploma -
Ridge High School
Basking Ridge06-2012
Some College (No Degree) - Business
University of Scranton
Scranton, PASkills
- Outstanding customer service
- Strong Work Ethic
- Property Management
- Task Delegation
- Interpersonal Relations
- Policy Enforcement
- Strong leadership
- Administrative Support
- Training and mentoring
- Strong interpersonal skills
- Effective problem solving
- Reservation coordination
- Hospitality
- Telephone Etiquette
Affiliations
- Gaming
- Reading and writing
- Love television and movies
- Traveling
- Going to music shows and festivals
- Spending time with my family and my pets.
Accomplishments
- Multiple sales awards at Best Buy for overall monthly sales.
- Promoted to leadership roles in multiple jobs
References
References available upon request.
Timeline
Lead Concierge
Maverick Concierge
03.2023 - Current
Professional Gamer /Twitch Streamer
Self Employed Web
05.2021 - 01.2023
Apple Advisor
Best Buy
02.2018 - 04.2021
Back Office Associate
Restoration Hardware
06.2015 - 11.2016
High School Diploma -
Ridge High School
Some College (No Degree) - Business
University of Scranton
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